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Beginner
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SGX Won't Update

Hi,

I can't seem to update my SGX, windows update gives the error:

There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070005)

Error: (08/05/2020 10:33:33 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024200b: Intel Corporation - System - 2.7.100.2.

 

and if I try to update manually I get the following error with the SGX PSW install app:

The installed version of Windows is not supported by this installer. If you enable Intel® SGX on your system, Windows Update install Intel® SGX Platform Software automatically.
You can enable Intel® SGX on your system using the following App from Microsoft Store: https://www.microsoft.com/en-us/p/intel-r-software-guard-extensions-activation-app/9n4tv0sxlnmt#acti...
Note: Your computer manufacturer of IT department may select a different version of the Intel® SGX Platform Software from Windows Update than the one included. Please read the installation guide for more information.

 

When I go to that link in the Microsoft Store, the program is already installed and SGX is active.

I have BIOS set to Enabled.

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Moderator
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Hello numbfx,


Which version of Windows are you using?


For issues with Windows Update of your SGX Platform Software, please go to either your IT department, your PC OEM, or Microsoft for support.




Jesus Garcia, Intel Customer Support
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Moderator
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Intel is no longer monitoring this thread. If you want a response from Intel in a follow-up question, please open a new thread.


Jesus Garcia, Intel Customer Support
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