transfer cloud credit to upgrade the account

[lostkingdom4]

Hi,

I have a standard account and have already redeemed a coupon. Now I have sufficient cloud credit but I realized that I can't launch an instance with GPU due to my standard account limitation meaning I can't use my credit. Can I transfer my cloud credit to upgrade my account and also save some credit for subscribing to an instance?

Thanks

[Luqman_Intel]

Hi lostkingdom4,

Thank you for reaching out to us.

To investigate this issue further, please share with us the details.

1. Which instance are you trying to run?
2. Cloud credit balance screenshot
3. Region: us-region-1/us-region-2/us-region-3
4. Cloud Account ID:

Regards,

Luqman

[lostkingdom4]

I am trying to run Intel® Max Series GPU (PVC) on 4th Gen Intel® Xeon® processors – 1550 series

I've attached a screenshot of my Cloud credit balance.

I'm using us-region-1.

My ID is 877544821730

[Luqman_Intel]

Hi lostkingdom4,

We are looking into this issue and will get back to you soon. We greatly appreciate your patience.

Regards,

Luqman

[Witold_Intel · Accepted solution]

Hello Shukai, I sent you a coupon to your e-mail. Please try to redeem it and let us know if it has worked.

[lostkingdom4]

Yes! Thank you!

[Luqman_Intel]

Hi lostkingdom4,

This thread will no longer be monitored since this issue has been resolved. If you need any additional information from Intel, please submit a new question.

Regards,

Luqman