Intel® Unison™ App
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After disable iGPU in BIOS, Intel Unison app occur white screen when launch

wuted1020
Beginner
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Hello,

 

If I disable iGPU setting in BIOS and only keep using NVIDIA to output, Intel Unison app occur white screen when launch.

Is this a known issue? 

 

Please refer to attached files, thanks.

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AlfredoS_Intel
Moderator
928 Views

Hi Wuted1020,


Thank you for creating a thread in Intel Communities.


First and foremost, we would like to thank you for sharing your brilliant observation that when you disable the Integrated Graphics the issue happens.


For this reason, please allow us to ask the following information, so we can determine if this is an expected behavior of the application:

1. When you enable the setting that you are referring to, does the application function normally again?

2. Have you tried any other troubleshooting to try to rectify the issue when you discovered this? (Example: Updated the software, reinstalled the software, etc.)


Eagerly anticipating your reply.




Best Regards,

Alfred S

Intel® Customer Support Technician


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AlfredoS_Intel
Moderator
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Hi Wuted1020,


I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.


While I am waiting for your response, I was researching about your concern, and I would like to include additional questions:

1.) Try to set only dedicated graphics card (dGPU), from Unison PC App settings (latest version 20.22.8847.0) click terminate >repair >reset then reboot PC > Open Unison PC App after start-up. Is it work normal or white screen?

2.) Try to disable only integrated (iGPU) graphics cards even after uninstall/install latest version, reboot PC then open Unison PC app, it is always show white screen?



Best Regards,

Alfred S

Intel® Customer Support Technician


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AlfredoS_Intel
Moderator
791 Views

Hi Wuted1020, 


We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 


We hope for your consideration and understanding on this one.


If you need any additional information, please submit a new question as this thread will no longer being monitored.


Thank you for contacting Intel® and have a great week!



Best Regards,

Alfred S

Intel Customer Support Technician


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