Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
77 Discussions

App works great but there is some issues with audio connection

Bechau
Beginner
2,092 Views

Everything works great however when receiving or making calls, other party cannot hear me very well.  On PC, I can hear the other side very clearly.  

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4 Replies
DeividA_Intel
Employee
2,041 Views

Hello Bechau, 

 


Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app. 



In order to better assist you, please provide the following:  


1. Did the app come Pre-Installed? 

2. What is the operating system version and build? 

3. What is the unison PC App version? 

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? 

5. What is the Computer Brand, model, and Intel Processor? 

6. What is the intel Wi-Fi & Bluetooth adapter model used and version? 

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  



Regards,  

Deivid A.  

Intel Customer Support Technician  


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Bechau
Beginner
2,013 Views

1. Did the app come Pre-Installed?  No.

2. What is the operating system version and build? Windows 11 Pro (10.0.22621 Build 22621)

3. What is the unison PC App version? Version u:10.10.3208.0/c:10.10.3783.0

4. What is the iPhone model+ iOS version or Android phone and Android version, and mobile Unison app version? iOS 16.4.1 (a) and Unison C10 PV 10.10.2 (1692)

5. What is the Computer Brand, model, and Intel Processor? Please see photo below.

6. What is the intel Wi-Fi & Bluetooth adapter model used and version?  Please see photo below.

 

1.jpg

 

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  Please see attached file.

DeividA_Intel
Employee
1,993 Views

Hello Bechau, 



Thanks for your response. Based on the information provided, I noticed that your system does not meet the minimum requirements for the Intel® Unison™ app.


Bear in mind that the application shall be pre-installed by the laptop's Original Equipment Manufacturer (OEM) with Intel®Evo™ CPU. This incompatibility may be the cause of the issue that you are presenting.


You can check the requirement at the following link:

 

Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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djfunkey
Beginner
1,972 Views

I have the same problem. I can hear the person I am talking to very clearly, but they can barely hear me.

I found out that once I switch the default recording source (my headset) to another source in the Windows sound settings under "Recording" during an answered call and immediately switch back to my default source (headset), this fixes the problem and my call partner can hear me loud and clear afterwards.
So it seems like the Unison Windows app is having sound source issues.

It also makes no difference how I set the sound source (my headset). Tried all settings, e.g. Exclusive mode "Applications have sole control of the device on or off makes no difference, default sound quality format (48 Khz or 44 Khz).

Under other Windows applications, the default recording source (my headset) works normally without problems.

Also, I made sure that while using the Unsion app to make phone calls, no other Windows app is running that could access or interfere with the default recording source (headset).

 

- I use an iphone 14 pro max on latest iOS (16.4.1 (a). All Apps are fully updated (Through Apple AppStore)

 

- Intel Unison is on lastest update via Microsoft Store: Version u:10.10.3208.0/c:10.10.3783.0

 

 

 

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