Cannot install unison app on appstore

BasarK · ‎04-03-2023

Hey;

Interesting problem here. I cannot install intel unison app form appstore. It's just simply not...

I'm using Iphone 13

I have free space

Using IOS1.6.1

DeividA_Intel · ‎05-03-2023

Hello BasarK,

Thank you for posting on the Intel® communities. I understand that you have some inquiries about the Intel® Unison™ app.

In order to better assist you, please provide the following:

1. Did the app come Pre-Installed?

2. What is the operating system version and build?

3. What is the unison PC App version?

4. What is the mobile Unison app version?

5. What is the Computer Brand, model, and Intel Processor?

6. What is the intel Wi-Fi & Bluetooth adapter model used and version?

7. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
To save your scan, click Next and click Save.

Regards,

Deivid A.

Intel Customer Support Technician

BasarK · ‎05-08-2023

Hello;

After waiting for 6-7 days. I successfully installed the app from appstore. I think its probably problem of the cloud service of the appstore.

Thank you for your support.

DeividA_Intel · ‎05-08-2023

Hello BasarK,

After checking your thread, I would like to know if you need further assistance.

If so, please let me know.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎05-09-2023

Hello BasarK,

Thanks for your response. I am glad to know that you were able to install the app from the App Store.

I will proceed to close this thread, however, you can open a new one in case you need further support or if you face any issues with our products

Best regards,

Deivid A.

Intel Customer Support Technician