Connection lost. Check that your PC is connected to the internet.

[LeeM]

I've got a brand new Windows 11 Lenovo desktop and I installed Intel Unison from the MSFT App store. When I open it, all it shows is "Connection Lost. Check that your PC is connected to the internet." It's brand new system, as well as installed from scratch. I've removed the application, and reinstalled it a couple of times. I can't seem to get past this window. I can't even get to a settings page or anything to troubleshoot. Obviously I can get to the internet since I'm making this post as well as everything else is working correctly. Please help. 

[AlfredoS_Intel]

Hi LeeM,

Thank you for creating a thread in Intel Communities.

We know how confusing it is to get an error on the software when you are sure that your system is connected to the Internet.

Please allow us to ask the following information, so we can check what is going on:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

2. Do you have any firewalls or Antivirus software installed on the machine?

We will wait for your reply.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Leem,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Leem, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician