I can't connect, but I am connected ?

[manuel995]

Hi, I am trying to set up the Intel Unison app on my PC and my iPhone. But it is a bit sketchy, because it seems that I can not connect my phone and my PC trough the app, but I can send files. The files are sent to my PC, I even see a loading bar inside the Unison app, but cant interact in any way or see the history, calls, messages or anything else. But the file is transfered in the right directory and is alright, but the app itself, doesnt work ?

The error pops up if it says something like: Trying to pair your phone and PC, please confirm the bluetooth connection (I am from germany, I translated it).

If I try to connect them again, it either just loads a bit and returns to the start connection screen or doesnt even load and does nothing. All while the phone is connected already through Bluetooth with the PC. 

I also unpaired the phone and tried again. I reinstalled the app on my phone and the PC, updated the bluetooth drivers, tried many different things. I Tried to pair it with my iPad, but the app says its no phone so not possible, so I can't tell if its the phones fault. 

Some more infos: 

PC:
Windows 11 Pro, 22H2, Windows Feature Experience Pack 1000.22662.1000.0
13th Gen Intel(R) Core(TM) i5-13600KF 3.50 GHz, 32GB RAM, Z690 AORUS Elite Mainboard with an external bluetooth 5.0 stick. 
Unison Version: u:20.14.4637.0/c:20.14.5716.0

Phone:
iPhone 12 Pro Max with iOS 17.0
Unison Version: 20.14.2 [3373]
All permissons are granted, local network, bluetooth, pictures and so on. 

I attached a few pictures, but they are in german.

- The first one says Oh...Something went wrong and says the app coudnt connect phone and PC

- The next one shows that my phone is indeed connected

- "File sent" shows that I can receive files, while im not connected ?

- "another error message..." shows the error the app gives me if I try to send a file to my phone, it says missing permisson, if click on the red button, that says something like repair, I tries to connect to my phone again

- the last two show the process if I try to connect them

Thanks for reading, maybe someone has an idea  

EDIT: I just saw that I can connect tablets in the unison app, so I just tried with my iPad: Same errors. Same behavior. It is an iPad Pro 12,9" from 2020 with iPadOS17

[IsaacQ_Intel]

Hello @manuel995

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Was the Intel Unison Software installed by downloading it from the Microsoft Store, or is it pre-installed on your device?

2.      What is the Intel Wi-Fi & Bluetooth adapter model used and version?

 SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Also please try troubleshooting on this article and reply with the outcome:

How to Troubleshoot Intel® Unison™ App Pairing and Permission Request Issues

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello manuel995

We hope you are doing fine.

Were you able to check the previous post?

1.      Was the Intel Unison Software installed by downloading it from the Microsoft Store, or is it pre-installed on your device?

2.      What is the Intel Wi-Fi & Bluetooth adapter model used and version?

 SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Let us know if you still need assistance. Otherwise, we will close the thread.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Dear Manuel995,

Hoping everything is going smoothly for you.

It appears that we haven't received any communication from your end, and as a result, we will be closing this conversation thread. Should you have any further inquiries or require additional information, please don't hesitate to start a new conversation with us. Rest assured that we're here to assist you.

Warmest regards,

Isaac Q.

Intel Customer Support Technician