Intel® Unison™ App
Support for the Intel® Unison™ App, a Multi-Device Experience software product that allows users to connect their devices and collaborate between them.
94 Discussions

Intel Unison IPhone not working

Chan66
Novice
1,160 Views

As mentioned in the title, Intel Unison does not work for iPhones at this moment.

 

In April, I tried using Intel Unison with my iPhone 12 Pro Max, and it works perfectly fine, with just minor connection issues.

 

However, now I tried using 3 different iPhone models (iPhone 8plus, iPhone 12 ProMax and iPhone 13 ProMax) and 2 Android (Galaxy Note 10 Lite, Asus Snapdragon Insider) with the same wifi connection. All iPhone models give me the same error: " Check your phone's connection and try again", whereas android models work just as intended. So I think the problem is related to the connection between Unison and iOS. 

 

Is anyone facing the same issue here, and is there any suggested fix? 

 

PS: My Laptop meets the minimum requirement to support Intel Unison as I bought it just recently with the 13th-generation Intel.

 

 

 

Labels (1)
12 Replies
Magdy
Beginner
1,120 Views

Hello

I've been facing the same issue as well (I'm using iPhone11). Lately, every time I needed to send any files, I had to pair my phone from the very beginning! And today, it's completely disconnected, and I can't pair it anymore (Check your phone's connection and try again).

that_guy
Beginner
1,017 Views

Also having this issue since the last week. No issues using this previously.

 

I have tried it on:

 

iPhone XS running iOS 15.6.1

iPad Mini (6th Gen) running iOS 16.5

iPhone SE running  iOS 17.4.1

 

Note: these all worked previously, last time I used the app was 12/05/2024

 

It is still working with Galaxy Fold 2

As above seems to be an iPhone only issue

phcella
Novice
919 Views

Same problem here to.. iPhone 14 Pro Max on 17.5.1

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KevG
Beginner
909 Views

Very same for me. Worked perfectly until yesterday, but iPhone 15 pro now won't connect. When I scan the QR code I get the message 'check your phone's connection and try again'. My phone is correctly connected to my windows computer via bluetooth, and works properly with every other app.

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Caguicla_Intel
Moderator
728 Views

Hi Chan66,

 

Thank you for posting in Intel Communities.

 

I will investigate your issue further, but to proceed, we require the following details:

• The iOS version installed on each of your iPhones.

• The brand and model of your laptop, along with the Operating System it is running.

 

Please provide this information at your earliest convenience. Thank you!

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


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that_guy
Beginner
632 Views

Hi @Caguicla_Intel ,

 

Today's iOS app update 20.21.3 (5389) has resolved all issues for me and things are working again.

Not sure if it is working for @Chan66 now but all my devices are sorted thank you !

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KevG
Beginner
584 Views
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Family-tech-support
623 Views

same issue, will update my iOS app version and see if that helps

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Chan66
Novice
599 Views
Hii . After updating to the most recent version, the problem is fixed. So guys just update your app for now !
phcella
Novice
565 Views

I just updated and it came back to life again

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Caguicla_Intel
Moderator
502 Views

Hi All,

 

Good to hear that the most recent app fixes the issue.

 

We are concluding this inquiry. Thank you for your time and cooperation. Should you require additional assistance, kindly submit a new query.

 

Best regards,

 

Caguicla C.

Intel® Customer Support Technician


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CB87
Beginner
435 Views

I seem to be having the same connection issues.

 

The app is connected to my phone, as it's displaying the photo gallery which is fully syncd

 

However all the message and call functions displaying


"Unable to connect to your device via Bluetooth
Please make sure your phone is nearby, and its Bluetooth is turned on."


Im running a 13 Pro Max 17.4.1 with Windows 11 and the latest 20.21.3 (5389) app.

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