Ui crashes while pairing, never launches again

[CONV1KT]

Issue: The intel unison desktop app launches fine after installation. But when I start pairing with my Mobile device the Ui crashes a little after I confirm the security code on desktop.

 

Point to note that only the Ui crashes, not the app itself. If I try to launch it again from the system tray icon, the UI shows up, shows the unison logo, shows a blank white background for a while, crashes again.

The phone app however reverts back to "Not paired" state.

Windows Event viewer:

Faulting application name: IntelUnison.exe, version: 20.26.0.10481, time stamp: 0x6730fa69
Faulting module name: SharedLibrary.dll, version: 2.2.29512.0, time stamp: 0x5fad1a6e
Exception code: 0x00001007
Fault offset: 0x00000000007e38de
Faulting process id: 0x0xBD8
Faulting application start time: 0x0x1DB5204A133FB1F
Faulting application path: C:\Program Files\WindowsApps\AppUp.IntelTechnologyMDE_20.26.10481.0_x64__8j3eq9eme6ctt\IntelUnison.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.NET.Native.Framework.2.2_2.2.29512.0_x64__8wekyb3d8bbwe\SharedLibrary.dll
Report Id: 4f4940dc-f177-408c-93df-de3367bf4d45
Faulting package full name: AppUp.IntelTechnologyMDE_20.26.10481.0_x64__8j3eq9eme6ctt
Faulting package-relative application ID: App

What I tried so far:
- Reboot system

- Repair app

- Reset app (Ui launches as before and crashes at the same point as before)

Device: Ryzen 5 4600h, 1650m, 16GB Ram, Windows 11 Pro (22631.4602)

Phone: Android 13

Intel Unison App version: 20.26.10481.0 (Installed from MS Store)

[Earl_Intel]

Hi CONV1KT,

Thank you for posting in the communities!

You can check if your system passes the requirements to use intel unison:

Intel® Unison™ solution is currently available for approved configurations of Windows* based PCs and pairs with Android* or iOS* based phones or tablets. Intel® Unison™ requires a companion Windows* PC app that may already be preinstalled on your new Windows* PC or can be downloaded from the Microsoft* Store App. All devices must run a supported OS version, and connected to the Internet, and have Bluetooth* enabled.

Once the Intel® Unison™ PC app is launched, it will display a QR code. Customers can scan the QR code with their phone or tablet, which will take them to the app store (either the Apple* App Store or the Google* Play Store) to install the Intel® Unison™ app on the phone or tablet.

Mainstream features

All systems that meet the minimum system requirements below can install the Intel® Unison™ app and make use of mainstream features.

Minimum System Requirements  

Computer Hardware

Operating System Microsoft Windows* 11 SV2

Wireless/Bluetooth Wi-Fi and Bluetooth* enabled

iOS Phone/Tablet Intel® Unison™ App

Version iOS* 15.x and and above

Android Phone/Tablet Intel® Unison™ App

Version Android* 9 and above

Source link: What Are the System Requirements for the Intel® Unison™ App?

For us to further troubleshoot the issue, you can check the link for troubleshooting Intel® Unison™ App Pairing and Permission Request Issues.

Source link: How to Troubleshoot Intel® Unison™ App Pairing and...

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi CONV1KT,

I wanted to check if you had the chance to review the troubleshooting I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician