unable to send pdfs from phone to laptop via unison

[AS104]

I am unable to share pdfs from my phone to my laptop via intel unison in mobile phone it shows sent but when I check in my laptop it shows 0 percent recieved and after sometimes it gets cancelled

[VonM_Intel]

Hi, AS104.

Thank you for posting in our Community.

I understand you're facing an issue with Intel Unison while attempting to transfer PDFs from your phone to your laptop. To assist you further, could you share the exact make and model of your phone and laptop? Additionally, what operating systems are your devices running (e.g., Android, iOS, Windows version)? Does this issue occur with all file types or only with PDFs? Have you been able to successfully transfer PDFs before, or is this a new issue?

To dig deeper, it would be helpful to verify details such as your graphics model, specific driver versions, and any system errors. Using the Intel SSU tool can help us gather comprehensive information about your system, which may uncover the root cause.

Lastly, if you’ve already tried any troubleshooting steps, please let us know so we can avoid repeating them and focus on exploring new solutions.

I apologize for the number of questions, but sometimes pinpointing the cause requires exploring various factors. Your cooperation in providing these details will greatly assist us in diagnosing and addressing the issue effectively.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, AS104.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, AS104.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician