CATERR problem with S2600GZ

[AZaka]

I'm having a problem booting up my S2600GZ machine. When I plug the power, it starts on its own, and keeps rebooting. Even the BMC console is not functioning. I tried upgrading the firmware, using the BIOS Recovery jumper. It still gets stuck in the POST. The CATERR LED is always on.

I managed to get the bmc console running by removing the CMOS battery, and doing a power cycle, and I extracted the log file (attached).

I tried to:

• power cycle the server several times.
• removing the RAM completely/replacing them with different ones.
• replacing the processors (2 X E5-2670 v2) with different ones.

But I always ended up with the same results. What am I missing here? what can be the problem?

[KNatt]

Hi Zakaria,

Is this a new integration? If yes, do have a Non-V2 processor available?

If you have a Non-V2 processor, boot the server with one processor and 2 memory modules(A1, B1), check if its restarting. If not, update the firmware to the latest and then connect a V2 processor.

I would also recommend you to try clearing the CMOS using the jumper. refer http://download.intel.com/support/motherboards/server/sb/g24881004_s2600gzgl_tps_r1_1.pdf http://download.intel.com/support/motherboards/server/sb/g24881004_s2600gzgl_tps_r1_1.pdf. Refer page: 5 for jumper location and 96 for procedure.

Regards

Kunal

[AZaka]

Hello Natta,

Thanks for replying. This is not a new integration. It was working flawlessly for 8 months, and suddenly crashed. I tried a Sandy Bridge processor (E5-2670), with the same results.

I also tried clearing the cmos, but in vain.

[KNatt]

I see. This seems to be an issue with the board and may need a replacement. One of the troubleshooting is to check without the memory modules connected. Power on the system without the memory modules and check if the system still reboots.It should give you 3 beeps without memory and the system should keep running without display. If it still reboots, try changing the power supply to a 700/750 watt[if available] to isolate the issue. If unavailable or if the issue persists, you should contact Intel customer support for replacement with the serial number of the product.Intel customer support: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

[AZaka]

Thanks. I think I'll contact Intel for replacement.