Can’t Download Drivers via Intel DSA – Download Button Unresponsive

[Mandy00]

I've been running into a recurring issue with the Intel Driver & Support Assistant (DSA) over the past week. After downloading and installing it via Microsoft Edge, the tool identifies the needed drivers correctly, but the Download button is unresponsive.

I frequently do this process (several times a week), and until last week, it worked without issue. Now I have to copy the page over to Chrome to get the downloads to work—and even then, it's hit or miss.

I've tried clearing cache/cookies, using InPrivate/incognito mode, restarting the DSA service, and even reinstalling the tool entirely. Nothing has resolved it.

Is anyone else experiencing this, or is there a known issue? Any suggestions or workarounds would be appreciated.

[AlHill]

Do not use IDSA.  Just download your needed driver(s) directly.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[AlHill]

Are you looking for a specific driver?  Maybe I can point you to it.

Doc (not an Intel employee or contractor)
[IDSA needs to be abandoned, uninstalled and forgotten]

[Sazirah]

Hi Mandy00,

Thank you for posting in Intel Community Forum.

Regarding the Intel DSA related issue, please be inform that we have special dedicated team that will be able to assist you further. I will be moving your case to the respective team. Kindly give them some time and they will be assist you in your issue.

Thank you for your cooperation.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Ryrx]

I'm having the same issue. Got around it once by making Chrome the default browser but that no longer works for me.

It's not just the download buttons but also the left links: Settings, Refresh Results, This PC, etc. Help and FAQ still opens a new tab (as does "View a list of exclusions") but that is all.