Driver and Support Assistance freezed while performing a scan

[Stevevb]

In the task bar, Driver and Support Assistance reports 4 updates are available.  When I click on the icon it starts running a scan and gets hung for a while.  Then a box pops up asking I want to close the scan.  I have uninstalled and reinstalled several times and the same thing happens.

[Sazirah]

Hi Stevevb,

Greetings.

Regarding your Intel Driver and Support Assistance issue, please be inform that we have expert team that will be able to assist you. We will transfer this case to the respective team. Kindly give them some time and they will assist you soon.

Thank you for using Intel products and services.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stevevb,

Thank you for reaching out to the Intel Community Forum. Please try the following:

Check Intel® DSA service

1. Ensure both the Intel® DSA Service and Intel® DSA Updater service show the status of Running.

• In Windows* Search, type Services, and scroll to find Intel® Driver & Support Assistant.
• Confirm the Status shows Running; if it isn't running, then start the service, if necessary, by right-clicking and choosing Start.
• If the Status shows Running, restart both services by right-clicking and choosing Restart.

1. Check to see if any Windows* updates are pending.
2. Restart the system.

These are additional steps that can be taken if the Intel® DSA scan still isn't working correctly.

1. Clear the browser cache and close the browser.
2. Try rescanning Intel® Driver & Support Assistant (Intel® DSA), ensuring the browser being used is Firefox, Chrome, or Edge/ Legacy Edge (version 44.17763/18.17763 or newer).
3. Try disabling your Ad Blocking extensions and privacy-related extensions on the Intel® Driver & Support Assistant (Intel® DSA) webpage.
4. Open an Administrator Command Prompt or PowerShell window (you can do this by right-clicking on the Start button and selecting the corresponding option). In the command prompt or PowerShell window, enter the following commands one by one:
   1. netsh http add iplisten 127.0.0.1
   2. net stop DSAService && net start DSAService

If this doesn't result in the Intel® DSA scan working correctly, try the following:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
2. Download and install the latest Intel® DSA version.

Note

When Intel® DSA cannot detect your device, it's due to the following reasons:

• You have an older component.
• Your component is discontinued or isn't supported.
• You have a component not produced by Intel.
• You have a customized driver pre-installed by the computer manufacturer.
• The component isn't in Intel's database.
• Adblocker or Anti-Spyware from an Anti-Virus Software is enabled.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stevevb,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Stevevb,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician