Driver and Support Assistant does not see (dot)NET 8.0.0

[Tekman]

I have been using DSA for many years and can't remember any problems. Well it's a new day and I have one now. The app simply goes to the web site and starts scanning. It has always seen my hardware quickly, strange.  After the usual reinstall and same behavior, I brought up event viewer and double clicked DSAArcdetect64.exe and got this message in the event viewer:

As I understand DSA needs .NET 4.8.1 - Apparently, the version listed is not recognized.  I tried installing a new runtime version only to be informed I already had 8.0.0 installed. The event viewer suggested I install this:

I will try this and hope. I need DSA because I have an I9 (14th gen), ARC B580 and a BE200 Bluetooth card in my Desktop. 

Any other suggestions would be appreciated - Thanks

[Sazirah]

Hi Tekman,

Greetings.

Regarding your Intel Driver and Support Assistance issue, please be inform that we have expert team that will be able to assist you. We will transfer this case to the respective team. Kindly give them some time and they will assist you soon.

Thank you for using Intel products and services.

Regards,

Sazzy_Intel

Intel Customer Support Technician

[Tekman]

Thank you very much. I tried the suggested download with no success. I will await your team's suggestion.

Standing By . . . . . . 

[AlHill]

"no success" meaning you could not get it to install, or it did not correct the IDSA issue?

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

[MDtheDocta15]

I am running into the exact same issue - can I get expert assistance as well?

Mike

[AlHill]

Just go to microsoft and get .net 8.

https://dotnet.microsoft.com/en-us/download/dotnet/8.0

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

[MDtheDocta15]

I installed .net 8 components but IDSA still gets stuck at "Scanning Your System".  I have previously gone through the following steps to troubleshoot:

• IDSA Uninstaller Utility & Reinstalled
• Verify/Stop/Start Services
• Updated Windows 11
• Opened in another browser
• Ran Chkdsk & DFSM commands
• To the best of my knowledge, confirmed that it was not being blocked by ESET

Currently Running:
OS Name Microsoft Windows 11 Home
Version 10.0.26200 Build 26200
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Model HP Pavilion Laptop 16-af0xxx
System Type x64-based PC

[AlHill]

As far as I know, .net 8 has nothing to do with idsa.  I was just providing the link for .net 8.  And, as far as I know, idsa does not provide it as part of what idsa does (or does not do).

My personal opinion is that IDSA should not be used.  Period.

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

[JeanetteC_Intel]

Hello MDtheDocta15,

Thank you for posting in Intel Communities.

I understand that you are facing exactly the same problem with the Intel® Driver & Support Assistant (Intel® DSA). However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Tekman]

Good Day - It would not install. Displayed a dialog box stating (Dot)NET 8 already installed. 

Just tried it again, told it to repair and got the following Dialog :

Going to back out and reboot, back in a minute.

[AlHill]

For any .net 8 issues, go to microsoft for support.

Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

[JeanetteC_Intel]

Hello AlHill,

Thank you for taking the time to share this information with your fellow community member. I sincerely appreciate your valuable input and contribution to the discussion.

Thanks for sharing this information with the community. Your input is greatly appreciated.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Tekman,

I understand you're still experiencing issues with the Intel® Driver & Support Assistant (Intel® DSA) even after installing .NET 8.0.0. Have you tried the steps outlined in this link? If not, please follow the instructions provided.

If the installation continues to fail, I kindly ask you to share the installer log, which can be found at C:\users{user_name}\AppData\Local\Temp. This will help us pinpoint where the failure occurs during the installation process.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Tekman,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Tekman,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician