Follow up to previous inquiry

[AdamTV]

Hello. I am writing to follow up on my previous inquiry: https://community.intel.com/t5/Server-Products/Help-identify-part/m-p/1609067#M24634

any guidance on how to proceed in acquiring  this Power Distribution Board would be appreciated.

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

We reviewed your previous query and were asking for the following information:

With the system serial number, we can check all the part numbers associated with that system. If possible, please provide us with the L9 system serial number so we can verify the part numbers on our end.

Regards,

Azeem

Intel Customer Support

[AdamTV]

Hello,
Does the picture I provided here: https://community.intel.com/t5/Server-Products/Help-identify-part/m-p/1599568#M24419
give you the L9 serial number? If not where can I find it?

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

Thank you for your response. Please go to the link below and share the L9 number. If you still not found, please share the Debug log file.

https://www.intel.com/content/www/us/en/support/articles/000008556/server-products/intel-data-center-systems.html

How to Collect the Baseboard Management Controller (BMC) System Debug Log for Intel® Server Boards and Intel® Server Systems

https://www.intel.com/content/www/us/en/support/articles/000027943/server-products.html

Regards,

Azeem

Intel Customer Support

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

This is the first follow-up regarding the issue (Follow up to previous inquiry) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Regards,

Azeem

Intel Customer Support

[AdamTV]

Hi,

The instructions you shared with me were not applicable to the M70KLP2SB.

I've provided extensive information on the item already, including serial number, version number, and UPC code.

After enough research and months without any help from these forums, I'm close to figuring this out on my own.

Regards,

Adam

[Azeem_Intel]

Hello AdamTV,

Greeting for the day!

I apologize for the inconvenience. As we are not getting enough details to provide a resolution, we request that you please check the L9 system number, which should be on the chassis. With the correct system information, we can offer better support.

Regards,

Azeem

Intel Customer Support

Translat

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

This is the first follow-up regarding the issue (Follow up to previous inquiry) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Regards,

Azeem

Intel Customer Support

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Regards,

Azeem

Intel Customer Support

[AdamTV]

Hello,

To rephrase what was previously stated here

The product collection I am inquiring about is:  Intel® Server Board M70KLP

Please note this product collection does not include: 1) Intel® Server Chassis M70KLP2UCHHH (which you keep requesting info for)

As a result of this, I am unable to provide any information about "the L9 system number, which should be on the chassis. " because I am simply not in possession of an Intel® Server Chassis M70KLP2UCHHH

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

Thank you for your response. I understand, but we couldn't find the system details using the chassis number you provided in our tool. If we have the L9 system, we can check the system info and provide you with a better resolution.

Regards,

Azeem

Intel Customer Support

[AdamTV]

Hi,

Please understand that there is no way I can provide you the L9 system number. Please verify if there is any other way to query this part using very detailed information which I provided here concerning the Intel® Server Board M70KLP2SB  in question. I would like to know any specification regarding this unique PDB which appears to plug into Molex EXTreme LPHPower Receptacle Headers pictured here

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

Thank you for your response. We have checked, but I will review it again with the internal team and get back to you.

Regards,

Azeem

Intel Customer Support

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

We apologize for the delay. We kindly request some additional time as we are still reviewing internally. Thank you.

Regards,

Azeem

Intel Customer Support

[Sachinks]

Hello AdamTV,

Good day!

According to your query, we see that you wish to power on the M70KLP2SB board and tried to find the power distribution board details like the part number.

However, M70KLP configuration guide states that M70KLP server systems are only orderable online directly from Intel as fully configurated L9 systems, kindly refer the pictures attached.

As the the M70KLP2SB board is NOT orderable as individual product, The M70KLP2SB board should be powered on in a fully configurated L9 system. 

Kindly let us know from where have you purchased the M70KLP2SB board and also was it purchased with an L9 system integrated.

Regards,

Sachin KS

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

This is the first follow-up regarding the issue (Follow up to previous inquiry) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided

Regards,

Azeem

Intel Customer Support

[Azeem_Intel · Accepted solution]

Hello AdamTV,

Thank you for contacting intel community!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Regards,

Azeem

Intel Customer Support

[Azeem_Intel]

Hello AdamTV,

Thank you for contacting intel community!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Regards,

Azeem

Intel Customer Support