Intel R2600GZ using the RAID RS3DC080 with RAID 5 and getting this error in RC3. Controller ID 0,........, Predictive Failures, what is causing this?

[TMeng1]

Full error in RC3:

Warning: 96: Controller ID: 0 PD - Port 4-7 x 1:1:7 (EclosureID: 252; Device ID 13) : Predictive Failure

We receive this for DeviceID: 8, 9, 12 & 13. Cant see that 4 of the 5 drives are bad especially after rebuilding the array.

[SergioS_Intel]

Hello TMeng1, Can you please provide to us an screenshot of the error message that you are getting and also, let us know when you are getting this error? This error message can be related with a bad hard drive that is connected to one of the ports, we do recommend to check if all the drives are working. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[SergioS_Intel]

Hello TMeng1, We are following your question and would like to know if you need more help. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[TMeng1]

No, I found the failing, non-recoverable drive, replaced it and we are good. Knowing that we were going to lose all data, backed it all up, replaced the failed drive and a suspected failing drive with NEW Cheetah 600GB drives. The reason we had to remove and rebuild the array is that the new Cheetah’s were 11GB smaller in size when recognized by the RAID controller, and as you all know, you cant add a drive that is smaller into the array. Remove and rebuild was our only option.

[SergioS_Intel]

Hello TMeng1, We are glad to hear that you were able to resolve the problem that you were experiencing, please let us is know if you need further help. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[TMeng1]

Sergio, after all was done, I am receiving this along with some Warnings with Predictive Failurues on Device ID’s. I am now receiving: Controller ID: 0 Host driver needs to be upgraded : to enable max MSIX vectors. Where is this actually coming from and what driver needs upgraded?

[SergioS_Intel]

Hello TMeng1, The predictive failures usually are warnings related with the hard drives, Can you please let us know where are you seen this error and warnings? If possible please provide us with an screenshot. Additionally, please let us know the part number of the hard drives that you are using. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[SergioS_Intel]

Hello TMeng1, I am following your question and would like to know if you need further help. Best regards, Sergio S. Intel Customer Support Technician Under Contract to Intel Corporation

[TMeng1]

No I think im good.

[Franklin_S_Intel]

Hello TMeng1, Thank you for the update. We will go ahead and close the thread. Please contact us back through any of our channels of service if you have further questions. Best regards, Franklin S. Intel Customer Support Technician Under Contract to Intel Corporation