已解决: Re: Intel S2600KPR 2U node Fan PWM speed is not increasing

sskamesh · ‎02-21-2020

We have many 2U chassis from Intel with S2600KPR. So 4 per chassis.

Very recently, we increased the PWM speed for these to 50. Some of them got reflected and the flow was coming nicely.

But only for some chassis, the FAN speed did not reflect at all; meaning that the settings were good in BIOS but the flow is not increased yet. We thought we had to do a reboot for it to pick it up. But, it did not. We even did a cold reboot (hard unplug and plug).

We increased it with the following command.

sudo modprobe ipmi_devintf
sudo /tmp/syscfg /bcs "" "System Acoustic and Performance Configuration" "Set Fan Profile" 1
sudo /tmp/syscfg /bcs "" "System Acoustic and Performance Configuration" "Fan PWM Offset" 50

The changes were reflected nicely in all the nodes; even with the ones which are not working.

As I said, some of them aren't still picking it up. We verified the BIOS version for all these nodes. They're all on mixed versions. One with same BIOS version is running at correct (50) speed, one with same BIOS version is not.

So, I don't know if it is related to BIOS version at all.

What could be the reason for this? How can I make it run on 50 like others.

Thanks for the help in advance!

sskamesh · ‎04-02-2020

Hi Sergio,

Apologies for the delayed response. We had to update the BIOS for all the four nodes at the same time in a chassis. Then it started reflecting the PWM speed.

Please go ahead and close this issue.

Thanks,

Kamesh.

在原帖中查看解决方案

SergioS_Intel · ‎02-22-2020

Hello sskamesh,

In order to better assist you can you please let us know what firmware version you currently have on your systems?

Also, please let us know if you have tried updating the firmware on your system; if not, you can download the latest version here:

https://downloadcenter.intel.com/download/28698?product=88289

Additionally, please provide us a copy of your SysInfo log file.

https://www.intel.com/content/www/us/en/support/articles/000023940/server-products/server-boards.html

Best regards,

Sergio S.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

SergioS_Intel · ‎02-25-2020

Hello sskamesh,

We are following your question and we would like to know if you were able to gather the information previously requested.

Best regards,

Sergio S.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

sskamesh · ‎02-26-2020

Apologies for the late response. We have mixed number of BIOS versions.

The affected ones run SE5C610.86B.01.01.0015.012820160943, SE5C610.86B.01.01.0028.121720182203, SE5C610.86B.01.01.0016.033120161139.

For some reason, I'm not able to run the sysinfo on our system. It throws the following error.

Would you like to continue? [Y/N]
Y
 
 
	System Information Retrieval is in progress and may take up to 2 minutes.
sh: backend1.sh: command not found
sh: backend3.sh: command not found
sh: backend5.sh: command not found
	System Information Retrieval and logging is successful.

We updated one of the chassis to the latest version ie, to SE5C610.86B.01.01.0028.121720182203. But, this didn't do anything. Its the same as before.

Please let me know.

Thanks.

SergioS_Intel · ‎02-27-2020

Hello sskamesh,

We are going to investigate your issue and will get back to you.

Best regards,

Sergio S.

Intel Customer Support Technician

For firmware updates and troubleshooting tips, visit :https://intel.com/support/serverbios

sskamesh · ‎02-27-2020

Just a small update. I followed the command from this post https://forums.intel.com/s/feed/0D50P0000490YJaSAM?language=en_US.

sudo modprobe ipmi_devintf 
sudo /tmp/syscfg /fan 1 50

But it didn't help. I even did a power-cycle.

Thanks.

sskamesh · ‎03-03-2020

Hi Sergio,

Anything on this? These nodes are under-performing and really affecting production.

Thanks.

SergioS_Intel · ‎03-14-2020

Hello sskamesh,

First, we would like to apologize for the delay in our response.

In order to continue troubleshooting your problem, can you please verify the settings are showing correctly within BIOS and if possible send us a screenshot?

Best regards,

Sergio S.

Intel Customer Support Technician

SergioS_Intel · ‎03-17-2020

Hello sskamesh,

I am following your issue and we would like to know if you need further assistance.

Best regards,

Sergio S.

Intel Customer Support Technician

SergioS_Intel · ‎03-20-2020

Hello sskamesh,

I am following your issue and we would like to know if you need further assistance.

Best regards,

Sergio S.

Intel Customer Support Technician

SergioS_Intel · ‎04-01-2020

Hello sskamesh,

I am following your question, and we would like to know if you need further assistance.

Best regards,

Sergio S.

Intel Customer Support Technician

sskamesh · ‎04-02-2020

Hi Sergio,

Apologies for the delayed response. We had to update the BIOS for all the four nodes at the same time in a chassis. Then it started reflecting the PWM speed.

Please go ahead and close this issue.

Thanks,

Kamesh.

SergioS_Intel · ‎04-02-2020

Hello sskamesh,

I am glad to hear that you were able to solve this issue, I am going to close this case as per your request..

Best regards,

Sergio S.