help! updating a old system

[Febo]

first off ley me say i am not computer savvy. my laptop has been trying to update forever and cannot so i reached out to microsoft who informed me the system is outdate which makes it not eligible for updates, they advised i reach out to manufacturer for assistance in updates. so here i am! can someone point me in the right direction on who to talk to?

[AlHill]

The reason you are not getting a good answer is because you "reached out"  Contacted is a better term.

Now, you told us nothing about this "Old system".  How about providing some real information, like what model number, who made it, what processor does it have, what OS does it have, and so on.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[Febo]

thank you i will supply what i can, like i said  im not computer savvy so i didnt think about the info to post, 

microsoft windows 10 home

version 10.0.1836 build 18363

manufacturer  microsoft

system manufacturer HP 

model is HP Stream laptop 14-a0xx

system type x64 pc

processor intel celeron cpu n3060 @1.60

again OS is microsoft bios date is 2018

all foreign to me but hopefully someone understands thanks  for the response

[AlHill]

You can go to HP and ask them to help you with getting the latest version of THEIR bios.

As far as upgrading, your processor is not supported.  But, you can still upgrade.  Follow these instructions using OPTION 2.

https://community.intel.com/t5/Mobile-and-Desktop-Processors/Processors-TPM-and-Windows-11-24H2/m-p/1647361#M79106

Take your time, and be patient.  

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[Febo]

thank you for your help i appreciate you

[AlHill]

Hope it goes well.  Report back with the results.

Doc (not an Intel employee or contractor)
[CoPilot is a virus]