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Intel OneAPI HPC Toolkit can not open a ticket

Sherif92
Beginner
‎01-22-2026 07:38 AM
618 Views

i received an error with the below

 

Not Eligible for Priority Support

Our records indicate you don't have the Priority Support to submit a ticket for this product. If you think this is in error let us know, otherwise, discuss issues in the Intel Community Forums.

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Juhi_B_Intel
Moderator
‎02-23-2026 10:15 AM
499 Views

Hi @Sherif92

The reason for that error was that your account was not enabled for the Priority support by your company. Your company does have priority support with us but the admin of the license did not add any users to the multi-user license your company has which enables users to create tickets. 

I have no added your account into the multi-user license your company has with Intel, and you should be able to open Priority Support ticket.

Regards

Juhi B

Technical Consulting Eng. for Intel oneAPI Tools

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Community support is provided Monday to Friday. Other contact methods are available here.

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