Can you send us a simple test code showing the problem you mentioned so that w can reproduce the issue?
Also, it would be helpful if you can provide us with the following information:
1) The system you are using (CPU information, amount of RAM)
2) Operating system (Windows, Linux or MacOS...) and its version
3) Language (C/C++ or Fortran)
4) Compiler Microsoft Visual Studio*, Intel(R) or GNU or PGI
5) Intel(R) MKL version number
6) Instructions to compile and link your test code
7) Any other needed software.