Intel vPro® Platform
Intel Manageability Forum for Intel® EMA, AMT, SCS & Manageability Commander
2834 Discussions

AMT KVM not working in Windows

idata
Employee
‎03-07-2013 10:08 AM
1,304 Views

Greetings,

I have a vPro HP 8300 with a stock hardware configuration. I've enabled AMT w/KVM and can connect fine using VNCViewer Plus (or the SDK version in the Commander tool).

Everything works great down at the BIOS level, but as soon as Windows starts I lose keyboard and mouse (in the VNC session). I left up the device manager, and when I connect via VNC I notice that a "HID compliant" mouse driver loads. Nothing happens with the keyboard. The keyboard and mouse continue working directly from the machine.

The mouse and keyboard are both PS/2 and using the Standard PS/2 driver in Windows.

Any ideas on what the problem might be? I saw a couple other threads regarding this topic, but didn't find any resolution. use

Thanks!

0 Kudos

Link Copied

1 Reply
Joseph_O_Intel
Employee
‎03-15-2013 08:54 AM
412 Views

I have only performed testing and deployments using USB keyboards and mice, in that configuration I have no issues with performing KVM related activities on HP E8300's.

One suggest is that you update your Firmware and BIOS to the latest, as that may fix your specific issue.

Joe

0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.