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About Websocket connection terminated

Hideo
New Contributor I
5,822 Views

To whom it may concern

 

When operating an agent terminal from an IntelEMA server, the Terminal, Files, Processes,
and WMI functions connect for about 20 seconds, then a dialog box appears stating "Websocket connection terminated " dialog appears and communication is disconnected.

 

The following is shown below.

・Terminal

Hideo_0-1720162080319.png

After about 20 seconds,

Hideo_1-1720162089781.png

 

・Files

Hideo_2-1720162094738.png

After about 20 seconds,

Hideo_3-1720162099567.png

 

  • Processes

Hideo_4-1720162185722.png

After about 20 seconds,

Hideo_5-1720162190278.png

 

  • WMI

Hideo_6-1720162242834.png

After about 20 seconds,

Hideo_7-1720162247012.png

 

How long is the Websocket connection time?

Is it possible to change this Websocket connection time?

 

I am waiting for your reply.

 

Best Regard.

Hideo.

 

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28 Replies
Hideo
New Contributor I
967 Views

Hello.

Suneesh

 

Please let me know how to transfer from community to web ticket.

 

We look forward to your reply.

Best regards.

Hideo.

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Hideo
New Contributor I
945 Views

Hello.

Suneesh

 

How about after that?

 

We look forward to your reply.

Best regards.

Hideo.

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Hideo
New Contributor I
922 Views

Hello.

Suneesh

 

Please let me know how to transfer from community to web ticket.

 

We look forward to your reply.

Best regards.

Hideo.

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Suneesh
Employee
906 Views

Hello Hideo,


Greetings of the day.


We have created a web ticket on your behalf. You can reply directly to the email, and we'll continue working on the web case to assist you further.


Regards,

Suneesh


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Hideo
New Contributor I
856 Views

To whom it may concern

 

Please explain four points about the web ticket.

 

(1) Are all web tickets exchanged by e-mail? If so, do you use a common support address for email communication?

(2) Are the employees who respond to the support community and the employees who respond to the web tickets in the same industry and position?

(3) I know that the support community is free of charge, but are web tickets paid for or free of charge?

(4)Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket?


I am waiting for your reply.

Best Regard.
Hideo.

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Suneesh
Employee
849 Views

Hello Hideo,


Greetings of the day.


(1) Are all web tickets exchanged by e-mail? If so, do you use a common support address for email communication.

  • Yes

(2) Are the employees who respond to the support community and the employees who respond to the web tickets in the same industry and position.

  • Yes

(3) I know that the support community is free of charge, but are web tickets paid for or free of charge?

  • Yes, it's free

(4) Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket?

  • We have created a web ticket on your behalf and sent an email from the web ticket. Please do respond to the email so we can continue working.


Regards,

Suneesh


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Hideo
New Contributor I
831 Views

Hello.

Suneesh

Thanks for the reply.


>(4) Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket

>We have created a web ticket on your behalf and sent an email from the web ticket. Please do respond to the email so we can continue >working.

 

Thanks for the reply.

Thank you for creating a web ticket instead regarding the above.
The intention of my question is that I would like to be able to create a web ticket myself. So, could you please tell me how to create a web ticket?

Also, can you tell me the difference between a web ticket and a support community?

 

I am waiting for your reply.

Best Regard.
Hideo.

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Suneesh
Employee
818 Views

Hello Hideo,


Greetings of the day.


Please find the steps to create a web ticket in the below given document link.


Link: https://www.intel.com/content/www/us/en/support/articles/000091602/programs.html

Link: https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/how-to-create-a-support-request-at-online-service-center.html


The difference between a community ticket and a web ticket is that a community ticket is created in an open forum, allowing third parties to view the information. In contrast, a web ticket is created through the Intel Support Center and is accessible only to the customer and Intel employees.


Regards,

Suneesh



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