About Websocket connection terminated

[Hideo]

To whom it may concern

When operating an agent terminal from an IntelEMA server, the Terminal, Files, Processes,
and WMI functions connect for about 20 seconds, then a dialog box appears stating "Websocket connection terminated " dialog appears and communication is disconnected.

The following is shown below.

・Terminal

After about 20 seconds,

・Files

After about 20 seconds,

• Processes

After about 20 seconds,

• WMI

After about 20 seconds,

How long is the Websocket connection time?

Is it possible to change this Websocket connection time?

I am waiting for your reply.

Best Regard.

Hideo.

[Hideo]

Hello.

Suneesh

Please let me know how to transfer from community to web ticket.

We look forward to your reply.

Best regards.

Hideo.

[Hideo]

Hello.

Suneesh

How about after that?

We look forward to your reply.

Best regards.

Hideo.

[Hideo]

Hello.

Suneesh

Please let me know how to transfer from community to web ticket.

We look forward to your reply.

Best regards.

Hideo.

[Suneesh]

Hello Hideo,

Greetings of the day.

We have created a web ticket on your behalf. You can reply directly to the email, and we'll continue working on the web case to assist you further.

Regards,

Suneesh

[Hideo]

To whom it may concern

Please explain four points about the web ticket.

(1) Are all web tickets exchanged by e-mail? If so, do you use a common support address for email communication?

(2) Are the employees who respond to the support community and the employees who respond to the web tickets in the same industry and position?

(3) I know that the support community is free of charge, but are web tickets paid for or free of charge?

(4)Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket?

I am waiting for your reply.

Best Regard.
Hideo.

[Suneesh]

Hello Hideo,

Greetings of the day.

(1) Are all web tickets exchanged by e-mail? If so, do you use a common support address for email communication.

• Yes

(2) Are the employees who respond to the support community and the employees who respond to the web tickets in the same industry and position.

• Yes

(3) I know that the support community is free of charge, but are web tickets paid for or free of charge?

• Yes, it's free

(4) Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket?

• We have created a web ticket on your behalf and sent an email from the web ticket. Please do respond to the email so we can continue working.

Regards,

Suneesh

[Hideo]

Hello.

Suneesh

Thanks for the reply.

＞(4) Is it possible for me to create a web ticket? If so, can you tell me how to create a web ticket

＞We have created a web ticket on your behalf and sent an email from the web ticket. Please do respond to the email so we can continue ＞working.

Thanks for the reply.

Thank you for creating a web ticket instead regarding the above.
The intention of my question is that I would like to be able to create a web ticket myself. So, could you please tell me how to create a web ticket?

Also, can you tell me the difference between a web ticket and a support community?

I am waiting for your reply.

Best Regard.
Hideo.

[Suneesh]

Hello Hideo,

Greetings of the day.

Please find the steps to create a web ticket in the below given document link.

Link: https://www.intel.com/content/www/us/en/support/articles/000091602/programs.html

Link: https://www.intel.com/content/www/us/en/developer/articles/troubleshooting/how-to-create-a-support-request-at-online-service-center.html

The difference between a community ticket and a web ticket is that a community ticket is created in an open forum, allowing third parties to view the information. In contrast, a web ticket is created through the Intel Support Center and is accessible only to the customer and Intel employees.

Regards,

Suneesh