Arrowlake ARL-HX CSODIMM 1DPC SB01 board serial debug port is not enabled

[BillS]

I am trying to connect the a cable from the board to a laptop to see the output as the system boots.  I plug in the cable to the Serial Debug port but nothing happens in my Device manager to show which Com Port to use in Putty.  Can you help?

[RandyT_Intel]

Hi @BillS ,

Thank you for reaching out to the community. To better assist you and investigate the issue, could you please provide more details and additional information?

• Is this your first time setting up these components?
• Were these units working fine before?
• Could you specify the exact make and model of the devices you are trying to connect? Please include the following:
  • Laptop make and model:
  • (Other system) Board or motherboard you are trying to connect with the laptop:
  • Cables used in connecting these components:
• Are you seeing any error messages on the device manager? If so, what are they?
• Are you using any adapter, splitter, or docking station?
• Did you perform any software or hardware changes on the system prior to this issue?
• Have you tried running as an administrator when configuring in PuTTY?

Additionally, please provide the SSU log report and share it here so I can review your system's configuration.

Once I have this information, we can proceed with troubleshooting.

Warm regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @BillS ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,

Randy T.

Intel Customer Support Technician

[BillS]

Randy,

Thank you for the reply.  Current State of the ARL-HX board.  It boots and I can see the Bios boot screen.  Before that nothing is showing up in the screen.  I would like to see the memory training sequence and rank margin tool if possible.  If your bios does support this for you kits, then is there another bios that does support this?

Thanks Bill  

[RandyT_Intel]

Hi @BillS ,

Typically, these features are provided by the motherboard manufacturer. However, I will check internally to see if there is any additional information or support, we can offer from our end. I will report back to you as soon as I have accurate information regarding your request.

Thank you for your patience, and I will be in touch shortly.

Warm regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @BillS ,

To assist you effectively, I need some additional details:

1. Could you please provide the make and model of the motherboard or system you are using?
2. Have you reached out to the OEM of the motherboard or laptop for assistance?

This information will help me provide the best support possible. Thank you for your cooperation, and I look forward to your response.

Warm regards,

Randy T.

Intel Customer Support Technician

[BillS]

Randy,

This is an Intel Arrowlake - HX board.  I am reaching out to you for help.   I can see a Bios screen but nothing in the logs during the boot to tell me why I am failing.  Can you point me in the right direction on how to debug the system?

System from Intel

Product Code:  DTAH1KEM1B

System Serial #: GPARDV4210003

CPU SN:  D44163A200048

[RandyT_Intel]

Hi @BillS ,

The information I currently have is limited, and I'm unable to provide further steps without knowing the components you're setting up. It would be a great help if you could send the logs I initially requested, as this will give us an overview of the system information. Additionally, you can record a video of the error or challenge you're facing. If that's not possible, please take pictures or submit screenshots. This will enable me to offer the specific support you need. I look forward to your response.

Warm regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @BillS ,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? Please let me know your response so I can determine the best next steps for this case.

Warm regards,

Randy T.

Intel Customer Support Technician

[BillS]

Randy,

Thanks for you help.  This issue is resolved as help was found through the Intel Developer Zone.

Bill 

[RandyT_Intel]

Hi @BillS ,

Thank you for reaching out and letting us know about the resolution of your issue. We are pleased to hear that the Intel Developer Zone provided the assistance you needed.

As per your confirmation, we will proceed to close this case. If you have any further questions or require additional support in the future, please do not hesitate to contact us.

Warm regards,

Randy T.

Intel Customer Support Technician