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Error: Can NOT get OTP from target device.

Our environment is SCCM 2007 R2 SP3, we have been provisioning without issue for years. We have just received new hardware, HP EliteDesk 800 G1, BIOS version L01 v02.21 (latest), ME firmware version 9.0.20.1447 (latest), Intel Windows 32bit drivers ver 9.0.3.1347 (latest).

While these new machines fail, we are still deploying some older HP 8300's that are provisioning fine.

The process proceeds as normal until it receives the error Can NOT get OTP from target device. Provisioning log details below.

Any help would be appreciated at this point. _800

Provision target is indicated with SMS resource id. (MachineId = 28642 computername.x.com)SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Found valid basic machine property for machine id = 28642.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Warning: Currently we don't support mutual auth. Change to TLS server auth mode.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)The provision mode for device computername.x.com is 1.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Check target machine (version 9.0.20) is a SCCM support version. (TRUE)SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)The IP addresses of the host computername.x.com are 10.x.x.x.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Attempting to establish connection with target device using SOAP.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Found matched certificate hash in current memory of provisioning certificateSMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Create provisionHelper with (Hash: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Set credential on provisionHelper...SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Try to use provisioning account to connect target machine computername.x.com...SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)Succeed to connect target machine computername.x.com and core version with 9.0.20 using provisioning account # 0.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:04 AM25848 (0x64F8)GeneralInfo.GetProvisioningState finished with HResult = 0x0, status = 0x0, clientError = 0.SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:05 AM25848 (0x64F8)Get device provisioning state is In ProvisioningSMS_AMT_OPERATION_MANAGER3/25/2014 8:38:05 AM25848 (0x64F8)Error: Can NOT get OTP from target device. (MachineId = 28642)SMS_AMT_OPERATION_MANAGER3/25/2014 8:38:05 AM25848 (0x64F8)
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Intel® Endpoint Management Assistant UPDATE
Aug 5 2020 – There is an update for Intel® Endpoint Management Assistant and can be downloaded here which includes the enhancements for the following issues: • Issue waking Truly LANless devices wirelessly • Intel® AMT page displaying incomplete information on XEON workstations We recommend upgrading to version 1.3.3.1 as soon as possible to take advantage of the improvements.
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Re: Error: Can NOT get OTP from target device.

Hi,

 

are you using SCCM 2007 to provision the machines or the Intel SCSAddon for SCCM?

 

We had the problem, that SCCM (2012) didnt support the latest ME Firmwareversion 9.

 

A MS employee told us that SCCM officially supports only AMT Ver. 3.2-6.1.

 

Version 8 works just fine but later on you need the Intel tools.

After implementing the SCS Addon and editing the tasksequenzes the provisioning of these clients worked again, but they are shown as Externally Provisioned. The main features work just fine with these settings.

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