Intel EMA Agent ACM not completing provisioning

[BigSkeie74]

I have setup intel ema in AWS behind a load balancer.  Created a DNS alis for it like loadbalancer.alisdomain.com which the ema agent on the systems shows that is connected to it.  The computer and the server sit in a different domain like computername.internaldomain.com.  The PKI certificate also has the domain name .internaldomain.com when it was created.  After installing the agent though the agent will not complete provisioning and gives this error:
intel ema agent installation error in \Agent\MeshManageability\agent\microstack\ILibAsyncSocket.c:428 internalSocket ERROR: 10035. Last error: 10035.

Does the DNS alias for the load balancer need to match what is in the PKI certificate as well?

[Suneesh]

Hello BigSkeie74,

Thank you for sharing the details.

Based on the ECT logs, we see that the Intel® Management Engine firmware and driver currently running are outdated. We recommend updating both to the latest versions. Please contact your OEM to update the Intel ME firmware. For the Intel ME driver, you can use the link provided below:

Intel® Management Engine Driver:

https://www.intel.com/content/www/us/en/download/682431/intel-management-engine-drivers-for-windows-10-and-windows-11.html

After completing the updates, please share the latest ECT logs so we can continue to assist you.

Regards,

Suneesh S

Intel Customer Support

intel.com/vPro

[Suneesh]

Hello BigSkeie74,

Good day.

We are following up on this case. If further assistance is necessary, please do not hesitate to reply.

Regards,

Suneesh S

Intel Customer Support Technician

[Suneesh]

Hello BigSkeie74,

Good day.

We are following up on this case. If further assistance is necessary, please do not hesitate to reply.

Regards,

Suneesh S

Intel Customer Support Technician