Intel EMA Hardware Manageability KVM crashed then failed to recover

[NeroDo]

Intel EMA Hardware Manageability KVM crashed then failed to recover

The KVM works for up to 30 mins then crashed and failed to reconnect and stay on black screen as below

This same problem occurred when using Meshcommander with higher version of Intel AMT (14.000 onward)

Intel management and security status on the client machine KVM remote connection skill showing as connected

Restarting the Intel EMA server does not re establish the connection. Nothing seem to works aside from restart the client machine. 

Client machine is managed/provisioned using TLS PKI certificate in TLS relay mode

Logs

[Victor_G_Intel]

Hello NeroDo,

Thank you so much for contacting Intel customer support,

We have found that you already have a thread that is under investigation with us with a similar situation; therefore, we will be closing this thread as a duplicate record. In case you need to provide any new information or get any update please route everything trough your current thread.

Best regards,

Victor G.

Intel Technical Support Technician