Intel vPro on Dell OptiPlex 5000's

[BruceM]

My first time trying out these forums, so please bear with me...

We are trying to get Intel vPro working on our network of some hundreds of widely distributed devices. I have managed to get AMT working on the Dell 7000 devices, but have had very little luck with the 5000's. So far I have managed to get it working properly on one device, but have not been able to replicate this on any others. (And have tried at least five different devices.)

Any advise or tips would be greatly appreciated.

[Victor_G_Intel]

Hello BruceM,

Thank you for posting on the Intel® communities.

To continue with your request can you please provide the following:

1-How many endpoints are you planning to deploy?

2-Please provide the following logs from one of the Dell 7000 devices and from two of the Dell 5000 devices, specifically from the one that you managed to configure and any other that you weren’t able to configure:

Discovery log:

• Download and unzip the Intel® Configurator v12.2
• https://downloadcenter.intel.com/download/30340/Intel-Configurator
• Open the unzipped folder, open the Configurator folder, and run ACUConfigInstaller.msi
• Open a Command Prompt window as an Administrator.
• Go to drive C: \Program Files (x86) \Intel \SCS ACUConfig, and
• Run the command: Acuconfig.exe /verbose /output console systemdiscovery
• The discovery log file will be created in the same location the software ACUConfig was installed.
• Default location: C:\Program Files (x86)\Intel\SCS ACUConfig

4-Do you have any screenshots of any of the error(s) that you are getting in the Dell 5000 devices that you can share with us?

5-Have you considered using Intel® Endpoint Management Assistant (Intel® EMA)? If not here are some resources that you might want to check.

Intel® Endpoint Management Assistant (Intel® EMA) Single Server Installation and Maintenance Guide

(https://www.intel.com/content/www/us/en/support/articles/000055629/software/manageability-products.html)

Intel® Endpoint Management Assistant (Intel® EMA) Admin and Usage Guide

(https://www.intel.com/content/www/us/en/support/articles/000055619/software/manageability-products.html)

Intel® Endpoint Management Assistant (Intel® EMA) Quick Start Guide

(https://www.intel.com/content/www/us/en/support/articles/000055627/software/manageability-products.html)

Intel® Endpoint Management Assistant (Intel® EMA) Video Series

(https://www.intel.com/content/www/us/en/support/articles/000056028/software/manageability-products.html)

Regards,

Victor G.

Intel Technical Support Technician  

[Victor_G_Intel]

Hello BruceM,

Were you able to check the previous post?  

Please let me know if you need further assistance.  

Regards,

Victor G. 

Intel Technical Support Technician  

[Victor_G_Intel]

Hello BruceM,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician