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Beginner
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NUC mini andRemote keyboard issue

We have a NUC mini. May have clicked on something with regard to the Intel remote keyboard by mistake. Now my mouse and keyboard are basically disabled. Can only force a shut down which we did. No restart possible at this point. Need a solution

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Community Manager
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Optimizer: Thank you very much for contacting the Intel® communities. We will do our best to assist you with this scenario.

 

 

In order to better assist you:

 

What is the mode of the NUC?

 

Which Windows version are you using?

 

 

Please try to un-install the application from control panel, reboot the NUC and then re-install it again:

 

https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Community Manager
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Optimizer: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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