NUC mini andRemote keyboard issue

[Wsimo2]

We have a NUC mini. May have clicked on something with regard to the Intel remote keyboard by mistake. Now my mouse and keyboard are basically disabled. Can only force a shut down which we did. No restart possible at this point. Need a solution

[idata]

Optimizer: Thank you very much for contacting the Intel® communities. We will do our best to assist you with this scenario.

In order to better assist you:What is the mode of the NUC?Which Windows version are you using? Please try to un-install the application from control panel, reboot the NUC and then re-install it again:https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 https://downloadcenter.intel.com/download/24967/NUCs-Intel-Remote-Keyboard-Host-App?product=91021 Any further questions, please let me know. Regards,Alberto R

[idata]

Optimizer: I just wanted to check if you saw the information we requested previously and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R