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Novell ZENworks fails to provision the AMT device in Enterprise mode


Novell ZENworks has feature to provision the intel devices using AMT technologies in enterprise mode. This feature was working perfectly fine with Java 6. This feature is broken now. Currently ZENworks uses JDK 1.8.051 and we are trying to provision AMT device (amt verison 6.2).

ZENworks sends the provision command at port 16993 in response device exchanges the certificates. Attached are wireshark traces for the communication. At the end device closes the connection with fatal alert unsupported certificate.

We are not sure which kind of certificate device is expecting.

ZENworks connects the device twice. Once for provisioning and second time for gathering the asset information from the device. Sometimes first calls succeeds and we see the provisioning record too on the AMT device (see the attachment IMG_20170413_112035563.jpg)

Can some body suggest what is the problem here?


Ashish S.

Developer at Novell

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