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FJest
Beginner
1,592 Views

RCSUtils.exe /Certificate View /RCSUser NetworkService /Log File ViewCert.log returns an error

I installed an AMT provisioning certificate into the certificate store or the Network Service running:

 

RCSUtils.exe /Certificate Add AMTCERT.PFXP@ssw0rd /RCSUser NetworkService /Log File AddCert.log

To view this certificate I executed:

RCSUtils.exe /Certificate View /RCSUser NetworkService /Log File ViewCert.log

The command prompt returns in between 2 seconds with this text in the log file:

02.07.2018 14:34:23: -------------------------------------------------------------------------------

 

02.07.2018 14:34:23: Intel(R) SCS Utils log, running user: DE001\ajesta-fr

 

02.07.2018 14:34:23: -------------------------------------------------------------------------------

 

02.07.2018 14:34:24: Waiting for the task scheduler to run the requested task using the Network Service account (can take up to 60 seconds).

 

02.07.2018 14:34:26: Waiting for the task scheduler to run the requested task using the Network Service account (can take up to 60 seconds).

 

02.07.2018 14:34:26: -------------------------------------------------------------------------------

 

02.07.2018 14:34:26: Exit status for the running user DE001\ajesta-fr:

 

02.07.2018 14:34:26: Failed to impersonate to the user - Element not found. (Exception from HRESULT: 0x80070490).

 

Environment:

 

Windows Server 2016

 

SQL Express 2014
0 Kudos
5 Replies
idata
Community Manager
440 Views

Hello Frank Jestädt,

 

 

Thanks for joining the community.

 

 

As part of the research process we will need you to attach the following information:

 

 

1. Screen shot of the certificate, specifically the values under Enhanced Key Usage.

 

2. Screen shot of theCertificate's Certification path

 

3. Screen shot of the RCSService in services. Include the account the service is running as.

 

4. Need a copy of the RCSLog.log file from the RCS server.

 

5. Confirmation that the certificate is in the personal certificate store of the account running the RCSServer service.

 

 

We will wait for your updates

 

 

Regards

 

 

Jose A.
FJest
Beginner
440 Views

Hello Jose,

thanks for reply.

Please find the information and the logfile attached.

kind regards,

Frank

idata
Community Manager
440 Views

Hello Frank Jestädt,

After reviewing the logs attached we found that the certificate seems to be stored in the in an account other than RCSUser NetworkService where you are trying to retrieve it. So you cannot find the certificate because it doesn't exist on that account. So you have a two options, basically safe the certificate into the ajesta-fr account or log in into the RCSUser NetworkService account and find it there.

Hope this makes sense

Jose A.

FJest
Beginner
440 Views

Hello Jose,

thank you. Now I can find my certificate.

have a nice weekend,

Frank

idata
Community Manager
440 Views

Hello Frank Jestädt,

 

 

You are very welcome. We will proceed to mark this thread as resolved. If you have further issues or questions just go ahead and create a new topic.

 

 

Jose A.
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