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Community Manager
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Remote Shutdown Notification

Does the remote shutdown feature ever impose problems for your users in your workplace? It seems to me that this feature could cause users to lose work and possibly even cause OS corruption. The feature gives the user no prior warning before shutdown to save their work.

Does anyone think there is value in a feature that would notify the user at the OS level?

  • Brad

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Intel® Endpoint Management Assistant UPDATE
Aug 5 2020 – There is an update for Intel® Endpoint Management Assistant and can be downloaded here which includes the enhancements for the following issues: • Issue waking Truly LANless devices wirelessly • Intel® AMT page displaying incomplete information on XEON workstations We recommend upgrading to version 1.3.3.1 as soon as possible to take advantage of the improvements.
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Community Manager
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Re: Remote Shutdown Notification

Brad,

You are correct, the power off feature of AMT does not operate at the OS level and could cause data loss if user's had open files, etc. I do have a few suggestions for you, however.

It's important to keep in mind that AMT is designed to augment existing capabilities, not replace them. There are currently many ways to remotely shutdown a computer that perform the operation "gracefully". I would recommend continuing to use these tools.

The AMT power off feature is really intended to be used when a machine is non-responsive to any normal software commands, or "hard locked", if you will. Typically this scenario would require either the user to push the power button, or a technician to be sent to the system (if there was no user present). In this case AMT provides the ability to "skip" this deskside visit by providing remote power off at a much lower level than the OS shutdown operation.

That being said, there are a few ISV's that have done some intelligent coding with this feature. If you submit a power off request and the console notices that the system is powered on, they re-direct that power down to their in-band software agent, which performs a graceful shutdown from Windows rather than the hard reset from within AMT.

Hopefully that helps put things into perspective.

-jeff

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