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SCCM Dell Optiplex 755 Not Provisioning

idata
Employee
‎10-04-2010 12:25 PM
1,500 Views

I have many Optiplex machines that have been rolled out to remote locations. All systems are AMT version 3.2.2 Dell optiplex 755. They fail to provision. Here is the amtopmgr.log:

AMT Provision Worker: Send task BRI-094915.network.com to completion port SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 19836 (0x4D7C)

 

Provision target is indicated with SMS resource id. (MachineId = 23433 BRI-094915.network.com) SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

The provision mode for device BRI-094915.network.com is 1. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

The IP addresses of the host BRI-094915.network.com are 10.10.31.85. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Try to use provisioning account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioning account # 0. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Try to use default factory account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using default factory account. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Try to use provisioned account (random generated password) to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioned account (random generated password). SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:22 PM 1300 (0x0514)

 

AMT Provision Worker: Send task BRI-094915.network.com to completion port SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 19836 (0x4D7C)

 

Provision target is indicated with SMS resource id. (MachineId = 23433 BRI-094915.network.com) SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

The provision mode for device BRI-094915.network.com is 1. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

The IP addresses of the host BRI-094915.network.com are 10.10.31.85. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Try to use provisioning account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioning account # 0. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Try to use default factory account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Fail to connect and get core version of machine BRI-094915.network.com using default factory account. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Try to use provisioned account (random generated password) to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioned account (random generated password). SMS_AMT_OPERATION_MANAGER 10/4/2010 1:50:42 PM 18096 (0x46B0)

 

AMT Provision Worker: Send task BRI-094915.network.com to completion port SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 19836 (0x4D7C)

 

Provision target is indicated with SMS resource id. (MachineId = 23433 BRI-094915.network.com) SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

The provision mode for device BRI-094915.network.com is 1. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

The IP addresses of the host BRI-094915.network.com are 10.10.31.85. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Try to use provisioning account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioning account # 0. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Try to use default factory account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using default factory account. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Try to use provisioned account (random generated password) to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioned account (random generated password). SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:02 PM 1300 (0x0514)

 

AMT Provision Worker: Send task BRI-094915.network.com to completion port SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 19836 (0x4D7C)

 

Provision target is indicated with SMS resource id. (MachineId = 23433 BRI-094915.network.com) SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

The provision mode for device BRI-094915.network.com is 1. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

The IP addresses of the host BRI-094915.network.com are 10.10.31.85. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Try to use provisioning account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioning account # 0. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Try to use default factory account to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Fail to connect and get core version of machine BRI-094915.network.com using default factory account. SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Try to use provisioned account (random generated password) to connect target machine BRI-094915.network.com... SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

Fail to connect and get core version of machine BRI-094915.network.com using provisioned account (random generated password). SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

 

STATMSG: ID=7212 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_AMT_OPERATION_MANAGER" SYS=WFD-SCCM001 SITE=WFD PID=3396 TID=14468 GMTDATE=Mon Oct 04 17:51:22.840 2010 ISTR0="BRI-094915.network.com" ISTR1="0x 0" ISTR2="Can NOT establish connection with target device." ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_AMT_OPERATION_MANAGER 10/4/2010 1:51:22 PM 14468 (0x3884)

If I reset BIOS and unplug machine as well as going into mebex and full un-provision they will provision and work. I can not go to each end site to lay hands on to make this work.

Any ideas?

Thanks.

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idata
Employee
‎10-25-2010 03:16 PM
636 Views

so there are a few questions on the environment but I will say that since you did a full un-provision thru MEBX and it did work, did you try using the inbound tool Unprovision., its part of the ME Intel SDK fond here - http://software.intel.com/en-us/articles/download-the-latest-intel-amt-software-development-kit-sdk/ http://software.intel.com/en-us/articles/download-the-latest-intel-amt-software-development-kit-sdk/

That said, what consoel version are you using to provision the platforms.

Can you ping the FQDN name? same with the IP address of the same system - potential option 15 in DHCP mismatch?

I am also concerned with the use of a space in the name - 23433 BRI-094915.network.com. of the system. that is why I'm asking if you can ping the FQDN. I know the list of characters that are not valid but do not find any reference to the use of a space. will keep looking on that practice. it may be aceptable for the DNS but coudl have an issue with the provisioning console, anothe rreason I need to knowthat.

we tested the space in the name and it did respond to ping that way. so I would still consider using the unprovision.exe in the SDK I listed - that will allow you to remotely reset all the platforms without touching them. Since the 3.2.20 FW is on the systems i am wondering when and how you updated the FW it is possible the ME did not reset properly upon the update. by doing the unprovision locally your resetting the FW - our remote tool should be able to do the same only remotely

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