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Hi.
What is the procedure for vergen up from Intel® EMA v1.12.2.0 to Intel® EMA v1.13.1.0?
The Intel® Endpoint Management Assistant (Intel® EMA) Cloud Start Tool for Azure* (Advanced Template) was used to install Intel® EMA.
The download URL is as follow
Intel® Endpoint Management Assistant (Intel® EMA) Cloud Start Tool for Azure*
The version of Intel® EMA in the template was v1.12.2.0.
Therefore, we attempted to upgrade the version.
The method implemented is as follows.
・Uninstalled Intel® EMA v1.12.2.0.
・Then reinstalled Intel® EMA v1.13.1.0.
*AzureSQL was used for SQL at that time.
Intel® EMA could be installed, but I could not remote control the agent terminal from Intel® EMA.
Therefore,
What is the procedure for a regular upgrade from Intel® EMA v1.12.2.0 to Intel® EMA v1.13.1.0.
We are waiting for your reply.
Best regards.
Hideo.
- Tags:
- Upgrading
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Hello Hideo,
Greetings!
Please find the latest EMA download link and the installation guide given below with the steps for the EMA upgrade.
EMA download link :
Please find the installation guide in the download link given above.
Upgrading Intel® Endpoint Management Assistant (Intel® EMA) from v1.12.2.0 to v1.13.1.0 should be done carefully to ensure all configurations and settings are retained, and functionality like remote control of agent terminals remains operational. Below is a step-by-step guide for a regular upgrade procedure:
- Preparation:
- Backup Data: Before starting the upgrade, backup all Intel® EMA data, including the SQL database and configuration files.
- Review Release Notes: Check the release notes for v1.13.1.0 to understand new features, improvements, and any known issues.
- Upgrade Intel® EMA:
- Download Latest Version: Obtain the Intel® EMA v1.13.1.0 package from the official Intel download site.
- Stop Services: Stop all Intel® EMA services to ensure no data corruption during the upgrade.
- Run the installation package for v1.13.1.0 directly on the server where Intel® EMA v1.12.2.0 is installed.
- Follow the on-screen instructions to complete the upgrade.
- Option 2: Manual Installation:
- Uninstall Intel® EMA v1.12.2.0, ensuring that the database and configuration files are retained.
- Install Intel® EMA v1.13.1.0.
- Verify Database Connection: Ensure that Intel® EMA is correctly connected to the AzureSQL database.
- Configure Settings: Verify all settings and configurations, including user accounts, permissions, and policies.
- Restart Services: Start all Intel® EMA services and ensure they are running properly.
- Testing and Validation:
- Functionality Check: Verify that all functionalities, including remote control of agent terminals, are working as expected.
- Log Analysis: Check logs for any errors or warnings that might indicate issues.
- Agent Terminal Check: Ensure that all agent terminals are communicating correctly with the new Intel® EMA version.
- Troubleshooting:
- Review Logs: If there are issues with remote control or other functionalities, review the Intel® EMA logs for any errors.
- Check Agent Status: Ensure the Intel® EMA agents on the client terminals are updated and running correctly.
- Network Configuration: Verify that there are no network issues preventing communication between the server and client terminals.
Kindly let us know if you are facing any further query.
Thanks & Regards
Arun
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Hi.
Arun.
Thanks for the reply.
I did it the following way you taught me.
>>
- Upgrade Intel® EMA:
- Download Latest Version: Obtain the Intel® EMA v1.13.1.0 package from the official Intel download site.
- Stop Services: Stop all Intel® EMA services to ensure no data corruption during the upgrade.
- Run the installation package for v1.13.1.0 directly on the server where Intel® EMA v1.12.2.0 is installed.
- Follow the on-screen instructions to complete the upgrade.
>>
When I did so, I got the following error and the update stopped.
Please let me know the cause and how to fix it.
I am waiting for your reply.
Best regards.
Hideo.
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Hello Hideo,
Greetings!
Thank you for the update. Could you please confirm if you are using Client Control Mode (CCM) or Admin Control Mode (ACM)?
Best regards,
Vijay N.
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Hi.
Arun.
Thanks for the reply.
I am using the Admin Control Mode (ACM), as described above.
I look forward to your answers on the causes and remedies to the above.
I am waiting for your reply.
Best regards.
Hideo.
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Hello Hideo,
Thanks for sharing the update!
We would require a picture/screenshot of the enhanced key usage and the certification path of your PKI, secure, and root certificates.
Best Regards
Arun_Intel
Please share the ECT logs
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Hello Hideo,
This is a first follow up for the screen shot asked, kindly share the screen shot so that we can go ahead and analyze the issue.
Best Regards
Arun_Intel
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