Win 10 Smart Sound Technology - microfone array

[EURAnalyst]

Am I here on the right Forum?

Microfone array (2- Intel Smart Sound Technology) nor Realtec audio are working, though driver of Smart Sound Technology is updated to last version 17.10.2022. BTW Smart Sound Technology is listed twice with no difference on the Device Manager.

Thanx in advance for helpful advices.

[vij1]

Hello EURAnalyst,

Thank you for reaching out to us regarding the issues you're experiencing with your microphone array and Realtek audio. To assist you more effectively, we need some additional information.

Could you please provide the following details:

1.     The exact processor and laptop model you are using.

2.     A screenshot of the Device Manager, specifically showing the audio devices listed.

This information will help us better understand your setup and provide more accurate troubleshooting steps.

Thank you for your cooperation. We look forward to your response and assisting you further.

Best regards,

Vijay N

Intel Customer Support Technician

intel.com/vPro

[EURAnalyst]

Thank you, vij1, for your rapid feedback. 

Please find attached a PDF sheet and screenshots which are self-explanatory.

Wishing everybody here a meaningful day.

EURAnalyst

[vij1]

Hello EURAnalyst,

Thank you for sharing the requested details.

As your query pertains to Intel Smart Sound Technology, we have transferred it to the appropriate team for further assistance. You can expect a response within 24 to 48 hours.

Thank you for your patience and understanding.

Best regards,

Vijay N

Intel Customer Support Technician

intel.com/vPro