Обновление перестало определять продукты. Через сайт и установочную программу. При сканирование системы, появляется сообщение: К сожалению, во время сканирования произошла ошибка.

[APavl24]

Приложение Intel® Driver & Support Assistant

При сканировании ошибка. Ранее ошибки не было.

[Sebastian_M_Intel]

Hello APavl24, 

Thank you for posting on the Intel® communities.   

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel Community.  

In order to better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
• Click on the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click on "Next", then "Save".  
• Use the paperclip icon to attach the report to the thread. 

2. A screenshot of the error message that the Intel® Driver & Support Assistant (Intel® DSA) shows when you try to scan the system. 

3. What are the browsers that you have tested? Please include the versions. This application is supported using Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers. Look here to find out how to check your version of Edge.  

• Firefox 
• Chrome 
• Edge* 

4. You mentioned that this error did not appear before, did you make any changes before the error appeared?  

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[APavl24]

Firefox, Opera, Chrome - all error

all error.

https://www.intel.ru/content/www/ru/ru/support/intel-driver-support-assistant.html

[APavl24]

[APavl24]

[Sebastian_M_Intel]

Hello APavl24, 

Thank you for the information, please follow these recommendations and let us know about the outcome:  

1. Test the other validated browsers: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer browsers.) Look here to find out how to check your version of Edge.  

Firefox 

Chrome 

Edge* 

2. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) from Apps and Features: 

• Click Start. 
• Open Control Panel. 
• Select Programs. 
• Select Programs and Features. 
• From the list that displays, click Intel® Driver & Support Assistant. 
• Click Uninstall. 
• A new window opens that offers to uninstall the program. 

3. Remove any remaining files from the Intel® DSA in the system using the Uninstaller tool. Then, reboot your PC. 

4. Download and reinstall the latest Intel® DSA version, run the installer as administrator (right-click on the icon and choose Run as Administrator). 

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[APavl24]

Reinstallation Intel® Driver & Support Assistant - helped, Thanks.