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Hey all.
I just got my D435 cameras and immediately ran into several problems.
All of these problems happen on both my desktop and laptop, both are running Windows 10 and have a 1070 GPU.
1. When running the viewer I get this error:
UI Offset Detected
The application has detected possible UI alignment issue
I have an nVidia GPU with latest drivers installed.
2. There is no depth data. I can see the 2D image, but when I switch to 3D all I see is the plane and arrows. No point cloud or mesh.
3. I can't update the firmware. The firmware tool will list the camera, but when I try to update it will result in this error:
No DFU device was conntect
Failed to burn firmware
After this the camera is not recognized anymore, until I cycle the USB connection.
Any ideas what is going on?
Thanks.
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Hello ShacharWeis,
Thank you for your interest in the Intel RealSense D435 Camera.
Can I please ask you to send us a print screen of your Device Manager and your RealSense Viewer?
Thank you very much in advance,
Casandra
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Hello ShacharWeis,
Following up on my previous post.
Can I please ask you to send us a print screen of your Device Manager and your RealSense Viewer so that we can find a solution to your query?
Thank you very much in advance,
Casandra
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I have solved the problem.
I used a different cable to perform the firmware update, which worked. After that, I can see depth correctly.
I'm still getting the "UI Offset" errors but they don't seem to have any affect.
Thanks
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I also have the same problem.
I have two D415 sensors. I use windows 10 and Nvidia 1070.
Everytime that i open Realsense (v2.16.3) its shows the message: "The application has detected possible UI alignment issue, sometimes caused by outdates graphics card drivers.
I do not know if this can influence something. I only click on "ignore & continue" and everything seems to be working, but anyway I would like to know what problem this can generate and how to resolve this issue.
Best regards,
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Ohhh...problem solved.
Strangely the nvidia was reporting that all the drivers were up to date. I decided to download the latest version of "GEFORCE GAME READY DRIVER" and it came more updated than the version I owned. So, after install it, the ui alignment message disappeared.
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