Intel D435 can't read both streams at same time

[JAcos2]

I just received a Intel D435, and tried the Realsense Viewer, but it seems that it can't read both streams from camera at the same time, the color stream is running at a maximum of 1fps and later the app says "no frames received" and the stream stops.

If I stop the depth stream, RGB stream starts again, but I can't make them work at the same time. It doesn't matter the resolution set in both streams, so I don't think that is a bandwidth issue. Camera is connected using USB 3.0, using windows 10 build 16299.192, firmware 5.08.15.0

[idata]

Hello iamjulianacosta,

Thank you for contacting Intel® RealSense™ Technology support. In order to further assist you with your inquiry we would need the following basic information:• A screenshot of Device Manager -> Imaging Devices. • A screenshot of Device Manager -> Imaging Devices trying a different USB 3.0 port. • A screenshot of the RealSense Viewer showing the error.• Please update Windows 10 to the latest build: https://support.microsoft.com/en-us/help/4073291/january-18-2018-kb4073291-os-build-16299-201.• In order to discard any camera malfunction or any problem with the signal coming from the USB port of the PC, we need you to test your Intel® RealSense™ camera on another PC. We will be looking forward to your reply sharing this information.Best regards,Josh B.Intel Customer Support

[NKruf]

Check your frame buffer size under advanced for both streams. I've had that happen when it was under 4 on my desktop computer when streaming depth and color.