Hi there,
I have a integrated Intel RealSense Depth Camera Manager SR300 on my Acer Aspire V Nitro. After my laptop windows is updated to Windows Creator version, the camera still work, but somehow after I restart my laptop, the camera won't start (I used it for Windows Hello). So I decided to uninstall the driver, and restart it. When I want to Install the driver, this error occur
(This error occur when I try to install with Acer OEM Driver)
For your information, I try to install the driver using Acer OEM Camera Driver and Intel Driver, but both of it failed to install it.
This below error occur when I try to install with Intel Driver
Can you help me to fix it? Thank you
Here's my Laptop Spec
Model Name: Acer Aspire V Nitro (VN7-592G)
CPU: Intel Core i5-6300HQ
OS: Windows 10 Pro Version 1703 (OS Build 15063.138)
Camera: Intel RealSense SR300 (Integrated)
But from the article bythe_jesus related to the Incompatibility of Intel Realsense SR300 on WIndows Creator, that's mean I should roll back to earlier version right?
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If you have the option to roll back Windows to before the Creators Update, that is likely the easiest way to resolve your camera issues until Intel releases an official fix. Here's the latest update on the matter from Intel support member Jesus G.
You might also like to read the account provided by a user who says that they got their camera working with the Creators Update.
連結已複製
If you have the option to roll back Windows to before the Creators Update, that is likely the easiest way to resolve your camera issues until Intel releases an official fix. Here's the latest update on the matter from Intel support member Jesus G.
You might also like to read the account provided by a user who says that they got their camera working with the Creators Update.
You could try opening the Devce Manager, right-clicking on the RealSense drivers (RGB, Depth, Virtual) and selecting 'Update Driver Software' from the menu and then 'Search automatically for updated driver software' to see if Windows 10 can find an appropriate driver on the internet to download in place of your current ones.
In that case, I would run a Check For Updates to see if Windows 10 will then download the missing RealSense drivers. You can find this by typing 'updates' into the text box at the bottom of your Windows screen, next to the button where you shut down.
On the Check For Updates window, click the 'Check for updates' button to start the scan.
Usually when you have no RealSense drivers listed in the Device Manager, this is the ideal time to run the DCM installation again. Given that Acer's version of the DCM did not work for you though, the next logical step would be to try downloading and installing Intel's own version of the DCM. This link starts the download automatically in the browser.
https://downloadmirror.intel.com/25044/eng/intel_rs_dcm_sr300_3.3.27.5718.exe https://downloadmirror.intel.com/25044/eng/intel_rs_dcm_sr300_3.3.27.5718.exe
I apologize for the slowness of this help process. Fixing problems with internal cameras is always more difficult than for the external USB versions of the camera.
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It's at this point that options start to run out, sadly.
1. As your camera is internal, we know it is fully compatible with your PC and you do not have the camera detection problems that USB versions of the camera can experience.
2. You've tried firmware updates and DCM updates, both from the manufacturer and from Intel.
3. You are not running the Windows 10 Creators Update, having rolled back from it.
Let's ignore the DCM for a moment and try to update the firmware using the firmware updater file, which can be accessed outside of the DCM. This installs the firmware but not the Depth, RGB and Virtual drivers. This post describes how to locate the SR300 firmware updater on your PC.
The problems began when you installed the Creators Update. If we are lucky enough for Restore Point creation to be enabled on your PC, it may be possible to roil the drivers back to before the disruptive Creators Update occurred. In many cases, Restore Point is not enabled and so this option is not available, but it's worth a try.
1. Type 'system restore' into the text box at the bottom of Windows and click on 'Create a restore point'.
2. A window called System Properties should pop up. Click on the 'System Restore' button.
3. If your PC has Restore Points enabled and has a backup state you can roll back to, you will have the option to click 'Next' and then select a pre-Creators date.
If Restore Points was not enabled and there is no backup available to go to, it will look like this.
