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Intel RealSense Viewer doesn't work

ryang4
Beginner
‎08-07-2018 08:48 PM
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I just got an RealSense D435. When I directly run the file 'Intel.RealSense.Viewer.exe', the camera can work well with both depth and RGB images shown. However, after I install the SDK2.0 by running 'Intel.RealSense.SDK.exe', when I opened the Intel RealSense Viewer on the desktop (built by the SDK installation), an error happened. Do you know how to fix it? Thank you in advance.

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ryang4
Beginner
‎08-07-2018 10:35 PM
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The problem has been finally solved by uninstalling the camera and replugging-in again.

The key point is that when uninstalling the imaging device at Device Manager, please tick the box 'Delete the driver software for this device'.

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ryang4
Beginner
‎08-07-2018 10:35 PM
3,448 Views
Solved Jump to solution

The problem has been finally solved by uninstalling the camera and replugging-in again.

The key point is that when uninstalling the imaging device at Device Manager, please tick the box 'Delete the driver software for this device'.

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MartyG
Honored Contributor III
‎08-07-2018 10:53 PM
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In response to ryang4

I'm very glad you were able to resolve your problem - thanks for the feedback about your solution.

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