Is my sensor broken?

[ElieZ]

I have two RealSense D435 sensors and am getting very different output from each one. One has a nice smooth depth image, but the other has a lot of distortion and holes and a basically unusable image.

I tried plugging them one at a time, resetting all the post-processing on them, changing USB ports / cables, and it doesn't seem to fix the issue.

I'm attaching a screenshot of the two views side-by-side here, and I'm wondering if one of them is defective, if there's anything I can do to fix it, or if I should just return it.

Thanks,

Elie

[MartyG]

There was a case in 2018 that was very similar to your own. Two D435s were being used to observe the same area of a room. One gave a good image and the other one gave a bad image.

Intel support agent Alexandra offered advice on the case, which is linked to below.

https://forums.intel.com/s/question/0D70P0000069KlkSAE

[ElieZ]

Ok, thanks @MartyG​ 

I'll take a look at the recommended calibration tool when I'm back at the office, and post any progress here.

[ElieZ · Accepted solution]

Neither proposed solution ended up working (switching on High Density or resetting the sensor to Gold Factory Settings). I think we'll try to get a replacement as it definitely seems like there is something wrong with the device.

[MartyG]

Thanks for the update. I wish you the best of luck!