Real sense camera not recognised. No virtual driver. I can't remove existing drivers.

[AGree14]

• I have a built in Realsense camera in a Lenovo IdeaCentre AIO 700 - Windows 10. In the camera app I get told "We can't find your camera" and this error code: 0xA00F4244(0xC00ABED). The camera is not recognised by any other apps.
• Looking at the drivers the virtual driver is missing and the advice is to uninstall the existing drivers and reinstall them. When I try to uninstall the drivers to reinstall them I get this error message and have done so several times: Intel® RealSense™ Depth Camera Manager F200 Setup Wizard ended prematurely because of an error(s). Details: Ingtegrity checking failed Source file is incorrect intel_rs_sdk_runtime_ia32_track3d_metaoi_5.0.3.7777.msi To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.
• I have also tried to install this update through Lenovo: http://pcsupport.lenovo.com/gb/en/products/desktops-and-all-in-ones/700-series/aio700-24ish/f0be/f0be001fuk/p900t2v7/%7Bd.Url%7D Intel 3165AC Stone Peak 3165 1*1ac - 10

and am told it wont install as it is an unhandled exception.

• I have checked the camera privacy settings and tried turning off my McAfee antivirus while doing all of the above.

Does anybody have any idea how I can fix this?

Thanks

[MartyG]

Built in RealSense cameras are harder to fix problems with than the USB versions unfortunately. The first action I recommend trying is to download the camera drivers for your Lenovo from the Lenovo support webpage instead of using the drivers for the USB versions on Intel's site.

[AGree14]

Thanks for the reply but it says I already have a newer version of the driver on my system and will not let me do it so the above answer does not work I am afraid,

[MartyG]

This discussion may be of interest to you, as it also features problems with a built-in F200 camera.

Regarding the discussion's reference to a Recovery Boot system to restore your PC to factory condition ... on Lenovos, this feature is called Lenovo OneKey Recovery.

https://support.lenovo.com/gb/en/solutions/ht077084 Introduction to Lenovo OneKey Recovery 8.0 for Notebooks

[JFied]

Here is how to fix We can't find your camera in Windows 10 error code 0xA00F4244

1 – Through Settings Pane

2 – By Resetting The Camera App

3 – Update Webcam Driver

4 – Re Register Windows Store App

5 – Roll Back Your Webcam Driver

Source:- http://merabheja.com/fixing-we-cant-find-your-camera-in-windows-10/ http://merabheja.com/fixing-we-cant-find-your-camera-in-windows-10/