SR300 does not work with Windows hello and depth camera.

[hkim47]

Hi,

Until Windows 10 pro 1603, both Windows hello and Depth Camera had no problem.

However, the problem occurred after the 1703 update, and it was not solved by using the external power USB hub again after reinstalling the driver several times.

In the meantime, the firmware of the SR300 has been changed, and when I try to recover, the following result is displayed.

C:\FWUpdateSR300>fwupdatesr300.exe -oemId:0xcafecafe -force

Are you sure you want to burn the new FW image? 'y' or 'n'

y

Signed Image version = 3.21.0.0

DFU_version = 27

DFU_isLocked = 1

FW_highestVersion = 3.26.1.0

FW_lastVersion = 3.26.1.0

FW_SerialNumber = 612204001820

ERROR DFU_STATUS_ERROR_NOTDONE

FW not signed or exceeded max possible FW update of this version, remain with current FW

Camera Generation: Ivcam 1.5

Camera Connection Type: Peripheral

Device ID: 5fe72fa

Serial Number: 612204001820

OEM ID: 0xcafecafe

Firmware Revision: 3.26.1.0

Command: Burn New Version FW Image

Status: Exceeded maximum FW updates

**********************************************************

FW update return code: -101

==========================================================

The current environment is NUC7i7BN Windows 10 pro 1709.

What is the solution?

Thank you for your help.

[idata]

Hello jb455,

I received more info on Projection in the SDK 2.0.

1. Helper functions (in C) inside rsutils (https://github.com/IntelRealSense/librealsense/blob/master/include/librealsense2/rsutil.h# L14 https://github.com/IntelRealSense/librealsense/blob/master/include/librealsense2/rsutil.h# L14) allowing the user to project 2D point to 3D space and vice-versa given depth.
2. Point-cloud processing-block under processing.hpp that generates 3D points (with texture-coordinates) from depth image
3. Align processing-block under processing.hpp that generates synthetic depth/color frame from the point-of-view of color/depth imager

Regards,Jesus G.Intel Customer Support