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Thermal Processor Trip error when trying to load Windows [NUC5i5RYK].

MAdin1
初学者
860 次查看

It seems that the thermal error is false since the BIOs reports that the temperatures are at 50 degrees. The CPU fan isn't dead, and does function. The thermal sink is clean and is free of dust. The old thermal paste has been removed and a fresh paste has been applied. The BIOs is updated to the most recent version (version 383, date 10/30/2019). I have tried what has been suggested here https://www.intel.com.au/content/www/au/en/support/articles/000033327/intel-nuc.html. I did check the "Clear Event Log" box. Same error persists.

 

The NUC just shuts off when it goes to the Windows loading screen. If it was a heating issue, I'm assuming it would take time for the CPU to heat up and then shut down. However, it shuts off when attempting to load Windows for less than a second. After that happens, when I turn on the NUC, it displays me the "Thermal Processor Trip" error.

 

Any help on how to solve this issue would be appreciated. Thanks.

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LeonWaksman
超级用户
729 次查看

You may download Intel Processor Diagnostic Tool and run the test. See what are the results.

 

Leon

 

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MAdin1
初学者
729 次查看

Hi Leon,

 

I'm not sure if I can try that. My impression is that the program can only run if Windows boots up. However, the NUC doesn't boot Windows.

 

Thanks,

Manu

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AdrianM_Intel
员工
729 次查看

Hello MAdin1,

 

Thank you for posting on the Intel® communities.   

 

The interactive technical support for Intel® NUC Kit NUC5i5RYK has been discontinued. We are moving this thread to the Discontinued Products forum for peer-to-peer support. 

 

https://forums.intel.com/s/topic/0TO0P000000PmraWAC/discontinued-products?language=en_US 

 

Best regards,

 

Adrian M.

 

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