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3076 Discussions

Intel MSDK 2017r3 installation failed on ubuntu 16.04 with latest driver upgrade

lee__xun
Beginner
‎01-17-2018 09:28 PM
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I install Intel MSDK 2017r3 essential version successfuly on ubuntu 16.04 before. Recently, Ubuntu 16.04 upgrade kernel image to 4.13 with some driver upgrade. Now I use the same step to install it on ubuntu16.04, it is failed, show "the system running at the low-graphic mode" and failed to gnome desktop.

The step is as below:

1. install ubuntu 16.04, use "apt upgrade" to upgrade all driver to latest. (mainly mesa package).

2. install msdk2017r3 following guide.

3. reboot,

then "low-graphic mode" will be shown, and failed to GUI. Is there any patches for this issue? Thanks.

 

 

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Jiandong_Z_Intel
Employee
‎01-18-2018 05:20 PM
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Hi There,

There is an article for you to refer

https://software.intel.com/en-us/articles/how-to-setup-media-server-studio-on-secondary-os-of-linux

 

Thanks,

Zachary

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lee__xun
Beginner
‎01-31-2018 02:48 AM
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Jiandong, Thanks for your advice. 

I read this article several month ago, and install MSDK on ubuntu 16.04 successfully before. Just in these days ubuntu upgrade a lot of graphic drivers and kernel version to 4.13, MSDK installation is failed. Following that article, I can not solve this problem. If I missed useful information in that article, please kindly help me to figure out which part is helpful to this problem. Below are some clues that I tried in those days.

I noticed that following drivers are upgraded in latest ubuntu upgrade.

mesa related library  upgrade to 17.2.4 (original is 17.0.7)

accordingly, libdrm-common/libdrm-dev upgrade to 2.4.76-1. 

It seems mesa library version does not match libva/libdrm in MSDK, that causes "low-graphic mode" issue. My current patch is to force to roll mesa library version back to 17.0.7-0ubuntu0.16.04.1, that could solve  "low-graphic mode" problem.

Can Intel help me to give an official solution for this? Thanks.

 

Xun

 

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QS
Beginner
‎02-08-2018 12:12 AM
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You'd better install intel media sdk on Ubuntu 16.04 server(not desktop).

And used the intel patched 4.4 kernel.

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lee__xun
Beginner
‎02-08-2018 05:52 AM
798 Views

Thanks. That's a good suggestion.

Unfortunately we already released some to customer. Is there any solution to save those servers?

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