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Kayu_M_
Beginner
110 Views

MFXVideoCORE_SyncOperation error when using VPP and Encoder

There is a computer that MFXVideoCORE_SyncOperation returns MFX_ERR_ABORTED in our encoding application. This computer used to work fine before, but now returns an error after a Windows update. No error is returned on other computers in the same application.
When the Intel Media SDK sample program(sample_encode.exe) is executed, MFX_ERR_DEVICE_FAILED is returned if VPP is not executed, and MFX_ERR_UNKNOWN is returned if VPP is executed. The driver is up to date. Executing the sample program on other computers does not return such errors.
Our application uses VPP.
What is the cause of this error? Is there a workaround?

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2 Replies
Nikita_P_Intel1
Employee
110 Views

Hi,

What is your Windows version?

Could you try to install the latest graphics driver via exe installer? You can download it here

https://downloadcenter.intel.com/download/28991/Intel-Graphics-Windows-10-DCH-Drivers?product=80939

Kayu_M_
Beginner
110 Views

It's Windows10.

After installing the latest graphic driver provided by the PC manufacturer, no error return occurs.

Thanks.

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