13/14th Gen Mobile CPUs

[Dommo4]

Have a gaming laptop on order from before this whole debacle, i7 14650HX, Gen 9 Legion 5i. Any concensus on whether the mobile CPUs have been/are effected? Im finding very conflicting information, 65w CPUs and up are supposedly affected and benchmarks indicate the legion peaks at 100-140w range, but this has only been purported to apply to desktop processors. What is intel's stance on mobile processor warranty? Would this be done through Lenovo instead?

[AlfredoS_Intel]

Hi Dommo4,

Thank you for creating a thread in Intel Communities.

To quickly address your concern, based on analysis of the reported Intel Core 13th and 14th Gen desktop processor instability issues, Intel has determined that mobile products are not exposed to the same issue.

We hope that we have answered your question.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Dommo4,

We are just following up.

It looks like you need more time to assess the answers that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[IainFraser · Accepted solution]

Yeah Iv also been keeping a close eye on this as Im running a 13950HX chip and from what I can see it seems currently no one really knows as Intel originally stated laptop chips are not effected but have since then edited the post and have said they need more time to assess

Apparently HX chips are the same die or something as the effected desktop chips and I have seen some posts showing HX chips hitting high VIDs like this 14900HX hitting 1.666v 

I spoke to Razer directly and they say there has been no increase in RMAs for these chips and they haven’t heard anything at their end and apparently Razer work very closely with Intel so would like to think Intel would make them aware if there was an issue. 

Have also been monitoring my VIDs and in the last 14 days haven’t seen any above 1.473v which would be below the latest microcode update. I do think if the latest microcode update works with HX chips it would be a good idea for Razer to deploy this just to be on the safe side as it seems it limits the VID requests to 1.55v and as shown above some HX chips seem to be going higher than what Intel recommend.
 
More should come to light in the coming days/weeks from Intel 

[IainFraser]

Edit 15/08/24 - Intel have just said Laptop chips are not effected : https://community.intel.com/t5/Processors/Does-the-recent-problem-concerns-laptop-i9-14900HX-or-only/m-p/1623398#M76255 

[Dommo4]

I appreciate the in-depth response, Nice to hear good news from people other than the company responsible for the issue, not to disparage but there's been a lot of "We've investigated ourselves and found no wrong doing" , I will be receiving my new laptop within the month and hopefully lenovo will have pushed the bios update by then if deemed necessary. I have been keeping a close eye on various channels and it seems there hasn't been many reports of mobile chips showing the same issues which is very refreshing. Thanks again