After double-clicking the DSA installer there is no response

[Victoire]

After double-clicking the DSA installer “Intel-Driver-and-Support-Assistant-Installer.exe”, there is no response at all.
Here are the attempts made:
Tried running Intel-Driver-and-Support-Assistant-Installer.exe with administrative privileges, but still no response.
Tried deleting the C:\ProgramData\Intel\DSA folder, running DSAUninstaller.exe, and then restarting the computer, but still no response after double-clicking.

[RobbieR_Intel]

Hello Victoire,

Thank you for reaching out and for providing the video of the issue being encountered with the installation of the Intel Driver Support & Assistant.

I would like to clear the following questions:

• Did you make recent changes to the system?
• Was this installable before?
• Do you have sufficient storage?
• Have you tried ending the process of IDSA on task manager manually and relaunching the installer?
• Do you encounter error codes?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Victoire]

• Did you make recent changes to the system?

No, I didn't.

• Was this installable before?

Yes.

• Do you have sufficient storage?

Yes.

• Have you tried ending the process of IDSA on task manager manually and relaunching the installer?

Yes.

• Do you encounter error codes?

No, it didn't pop up any window.

[RobbieR_Intel]

Hello Victoire,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Victoire,

I'm glad that you were able to answer the following questions I have provided. It is understood that your Intel Driver Support & Assistant was working fine before. With that being said, please try this recommendation:

Steps to completely uninstall the Intel® Driver & Support Assistant (Intel® DSA):

1. Open a new tab on any web browser (Firefox, Chrome, or Edge.).
2. Download and run the Intel® Driver & Support Assistant Uninstaller .
3. Accept the terms & conditions.
4. Click on Next.
5. Click on Close.

Once uninstalled, please ensure to reinstall the IDSA. However, if the above recommendation did not work, please answer the following questions:

• Are there any anti-virus installed on your system? What is the anti-virus software?
• Do you currently have third party driver updaters installed in your system?
• What were the recent changes on the system? (Windows Updates, New Applications installed, etc)

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[Victoire]

It still doesn't work.

• Are there any anti-virus installed on your system? What is the anti-virus software?

Only windows defender.

• Do you currently have third party driver updaters installed in your system?

No.

• What were the recent changes on the system? (Windows Updates, New Applications installed, etc)

Last time I installed the IDSA is nearly a year ago. I didn't change my system recently.

[ArchieD_Intel]

Hello Victoire,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently. In line with this, I would like to request for the IDSA logs and SSU logs.

Best Regards,

Archie D.

Intel Customer Support Technician

[RobbieR_Intel]

Hello Victoire,

Thank you for your response. I'm glad that you were able to reply.

To confirm, I want to know if you did a Uninstallation and Installation of the Intel Driver Support & Assistant application?

Additionally, please provide the the IDSA logs and SSU logs to further check your system.

Additionally, may I know what is the driver that you would want to download?

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Victoire,

I wanted to check if you've had a chance to review my colleague's previous response. Please provide the requested information at your earliest convenience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Victoire,

Since I haven't received a response from you, I will proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician