Bad graphic when playing video

kkuda · ‎09-22-2016

My laptop has this condition when I play video *as you can see in the picture. It has shadowy, blurry, or whatever that is. Can someone help me how to fix it? By the way, I have Intel HD Graphic 3000

idata · ‎09-23-2016

Hello kudaganaz ,

Thank you for joining the Intel communities.

To better assist you could you please reply with the following information:

Please download the Intel SSU (System Support Utility):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Download the utility

Run the exe and select 'Scan'

Save and include it as an attachment in the Intel Community Forum

Best regards,

Ivan

idata · ‎09-28-2016

Hi,

I'm just following on this thread to ask you if your issue was resolved or if you need further assistance, if you do need help please provide us with the information requested above to better assist you.

Thanks,

Ivan