I got an asus rog flow z13 with a i9 13900h and the performance is awful because the cpu is rarely pushing itself it's wattage barely goes over 30-45 watts under full load when before it would usually go up to near or over 90 watts sometimes it would hit its expected clock of around 5.4ghz but then immediately go back down to around around 3.6 to 2.7ghz or even sometimes lower than that with a clocks around 1.6ghz while under the load.
Its not thermal throttling because the cpu stays in the 80c range because it's not getting that many watts pushed through it.
When I'm doing things like gaming I notice it the most because of the occasional frame dips.
I dont have a lot of options in getting this fixed professionally cause I'm kind of broke and it's out of warranty so I'm hoping someone might have a fix or maybe know what's going on.
Something possibly related to this was the reason for reinstalling windows I kept getting driver power state failures every time I would try to boot into windows.
Things I have already tried: Bios reset, Reinstalling windows again, checking and putting on more liquid metal, checking power settings wiping and reinstalling drivers, power flushing?, and throttle stop.
Thanks to anyone seeing this and inputting your suggestions you make tech way less scary.
連結已複製
Hello T3P1X,
Thank you for sharing your experience with your ASUS ROG Flow Z13. I understand how frustrating frame dips during gaming can be. Please share with me the information below so that I may address this properly.
- Have you checked the power limits in your BIOS? What are the values or presets used?
- Where there any recent changes before the issue occurred?
- When the issue occurs, is the device powered only by the battery, connected to the power adapter, or both?
Also, kindly provide me with an Intel System Support Utility Scan of your system so that I may review your laptop's specifications. You may refer to this article for instructions - How to get the Intel® System Support Utility Logs on Windows*
Looking forward to your response, please feel free to share any relevant information that may help us resolve this issue as well.
Best Regards,
Sean Lemuel D.
Intel Customer Support Technician
1. The bios is extremely locked down on this model of laptop so I'm not sure how I can check.
2. The only thing I did was a bios reset I also downgraded the bios and the issue still was occurring so I updated it back to the latest version 316 and the issue was still there.
3. and this happens both on battery power and while connected to the adapter
Hello T3P1X,
Thank you for sharing the requested information. Processors do not actually run at their maximum frequency all the time. The processor automatically selects the best frequency depending on the workload demand. You may refer to the article for more information - My Intel® Core™ Processor Does Not Reach the Maximum Turbo Boost Frequency
However, because the system is encountering driver power state failures, I would have to further investigate this internally.
For me to do so, kindly share with me the following first:
- How often does the issue happen? Do you only experience it randomly?
- Are you experiencing any crashes or stuttering in performance?
- If possible, kindly provide a short clip of the issue so that I may further understand it.
Along with that, I would like to ask again for a scan of Intel® System Support Utility if your system allows it so that I may review your system information.
In case we are not able to resolve the issue due to complexity and possible limitations from our end, you may have to contact ASUS for technical assistance, but rest assured I am doing my best to help you with this concern.
Looking forward for your update.
Best Regards,
Sean Lemuel D.
Intel Customer Support Technician
It happens whenever any significant load is put on the cpu even when it's not thermal throttling and I don't notice any significant stutters but I think that's just because of how powerful a cpu is it
Hello T3P1X,
Thanks for providing the requested information, allow me to investigate this internally so that I may provide you with a recommendation regarding the instabilities you are experiencing with your device.
Best regards,
Sean Lemuel D.
Intel Customer Support Technician
Hello T3P1X,
Thank you for your patience. To potentially optimize your system configurations, I recommend trying the laptop's designated drivers. This will enable it to perform as intended by the manufacturer. You can download the necessary OEM drivers from ASUS' website here: https://rog.asus.com/my/laptops/rog-flow/rog-flow-z13-2023-series/helpdesk_download/
Specially, do not forget to use the Intel Graphics Driver here: https://dlcdnets.asus.com/pub/ASUS/GamingNB/Image/Driver/Graphics/40812/Graphic_ROG_Intel_Z_V32.0.101.6127Sub1_40812.exe?model=ROG%20Flow%20Z13%20(2023)%20GZ301.
In case the issue persists, I highly recommend contacting ASUS regarding this matter as the recommended solution above may not be what you are looking as it is only a viable solution you can take to reach the laptop's full potential. Additionally, you may also post at ROG forums for assistance - https://rog-forum.asus.com/
Best Regards,
Sean Lemuel D.
Intel Customer Support Technician
Hello T3P1X,
Thanks for the response. While there might not be any faulty drivers on your system, the aim of the suggestion from my previous post is to ensure your system is equipped with the most compatible drivers and configurations. This will help us determine if the system continues to experience the same issues even with the most suitable drivers installed.
To check whether your system has any defective drivers, you may check your Device Manager (Press Win + X, then select "Device Manager") and look for any devices with a yellow triangle icon which indicates that there is an issue with the driver.
Alternatively, you may also check the Event Viewer (Press Win + R, then type "eventvwr") and navigate to "Windows Logs" > "System" to look for any error messages related to drivers that might indicate a driver issue.
Best Regards,
Sean Lemuel D.
Intel Customer Support Technician
Hello T3P1X,
I wanted to check if you had the chance to review my previous post. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Sean Lemuel D.
Intel Customer Support Technician
Hello T3P1X,
I have not heard back from you so I will now close this inquiry. If you need further assistance, you may contact ASUS for proper support, or please submit a new post as this thread will no longer be monitored.
Best regards,
Sean Lemuel D.
Intel Customer Support Technician
