*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*
*8/26 - updated to clarify support guidance for 13th/14th Gen desktop tray CPU purchases. Apologies for the confusion!*
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.
To help streamline the support process, Intel's guidance is as follows:
- For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator - please reach out to your system vendor's customer support team for further assistance.
- For users who purchased boxed 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance.
- For users who purchased tray 13th/14th Gen desktop processors - please reach out to your place of purchase for further assistance.
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@zzetta wrote:
Is it imperative for us to exchange the affected processors, or can we just wait for the August microcode patch? Will August patch fix this issue completely for all samples?
The damage that has been inflicted cannot be undone with microcode changes. The microcode change will attempt to mitigate further damage. With the behaviour exhibited by these processors even with the eTVB "correcting" microcode 0x125 in effect, which is not the same as the microcode that is due in August, all processors will have some degree of degradation if they've been used.
Buildzoid demonstrates the behaviour here using an oscilloscope to capture excessively high voltage events on a system where Intels 0x125 microcode has aggressively crippled the boosting behaviour of the CPU so it can be assumed that these high voltage events prior to this change were even more unfathomably severe in terms of occurrence.
The performance impact of the 0x125 microcode is considerable, the August microcode may further reduce it. With these profound changes in effect after August fresh out of the box CPU, while hopefully being more stable, will never perform in the ways they did when they were benchmarked by reviewers and sold upon the performance metrics they used to have.
I don't see any degradation on my sample. It works the same if I revert to default settings from when i bought my pc back in march. After i tested the stability issue i played with it so much, especially with high voltage like 1.6v, absurd amounts of current and HUNDREDS of hours at 100c and it still behaves the same as new. So Intel's findings about the voltage requested by the cpu seem to hold. There is no degradation, but this annoying algo that requests wrong voltage values.
And for the people that have this weird fear about high voltages, if you check intel's spec sheet for raptor lake, VCORE can go up to 1.72 volts, only when you go beyond this voltage your CPU MIGHT die or rapidly degrade.
Link here: VCCORE RAPTOR LAKE SPECS
Also, in my journey of finding the fix for the instability, I did find a fix that works, but it doesnt work all the time. When that weird voltage bug appears, my cpu is not stable even with absurd VCORE, like static 1.55v. This proves their theory.
So that's why my question about the RMA. Maybe it's something else that requires the RMA.
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I could apply for a RMA but there is an issue. Gigabyte did not update their Z690 line since December of last year. If I get a new chip and I still don't have a bios with the fix, then what would be the point?
Also, my chip behaved like i described since day one. So it's not like it ''degraded'' in time, it's that annoying bug
@Thomas_Hannaford- Customer Support starts the RMA process then sends you to a tech who has the job of saying, if you do not have an issue, we won't RMA.
On a $500 processor that is potentially defective, you oughta not put that block on it and NOT put out a list of affected units on top of it. Seems like a way for intel avoid having to pay out for its mistakes to me, that and the inefficient call center process inserted to make it more challenging. Bad look to put out there for your brand.
Dude, Intel put out bad product because its employees had bad QA, then unknowingly sold it at top $$$$ and it failed in the field. No one wants to go thru the hassle of pulling the pc apart and replace a cpu.
I gotta ask, do you guys KNOW this is a bigger problem and are hiding it, or are you just being cheap.
Give us a list of the CPUs in yer bad batch please, maybe give it to the call center drones too since they ask for all the #s. Be good to NOT have to deal with Intel's inner-workings, just to get what we paid for.
I recently purchased an Intel i9-14900K and paired it with an ASUS motherboard. However, I've been experiencing frequent blue screens over the past two months. I read a recent Intel report mentioning instability, but what exactly does instability mean? Does it refer to blue screens? I am currently unable to determine the cause of my issue. How can I test and verify it?
Had only a few crashes but maybe not related to the processor. Want to know if I have to update my bios which are from 2023 or wait until the August fix is posted and what to do in the meantime.
Thanks for your answer
Mibo46
The latest BIOS from ASUS will contain a number of improvements over any older BIOS. This includes a choice of Default or Performance settings both of which implement Intel's recommended settings for Power Limits and Current Limits. The older BIOS settings for these two settings was to allow both to be unlimited and this could be a cause of crashes.
For this reason I would recommend that you update to the latest BIOS. Before doing the BIOS update I would also recommend that you install the latest Intel chipset driver and Intel ME Engine driver from the ASUS support page for your motherboard.
The BIOS update process will also update the Intel ME firmware and the ASUS RGB firmware. So wait for it to finish and be aware that it may reboot between operations.
This has been an issue since the release of 13th gen which was in October of 2022. That means my i-7 13700k has been degrading for almost 2 years now. What do you plan to do to conpensate the customers who have had this problem for two years now and now have a degraded CPU that is negatively affecting performance and expected/advertised product lifespan. Do you plan on replacing the degraded products? Where is your process for requesting a return RMA ont hese degraded faulty chips?
Excuse me for sounding dumb, but what is the quickest route to speak to intel customer services, i bought my cpu from amazon so as im not sure if the issues im having are my cpu yet i would like to get in touch
Use this page: https://www.intel.com/content/www/us/en/support/topics/support-phone-list.html to find the closest support number for your location. This give best chance for you to speak to someone in your primary language.
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